Organizational Change and Stress Management

According to the textbook's discussion on the acquisition of Cadbury by Kraft, which of the following was identified as a major issue creating tension between the two organizations?

Exhibit 18-1, 'Forces for Change,' categorizes 'More cultural diversity' and 'Aging population' under which major force?

What is the primary goal of planned change as described in the chapter?

According to Exhibit 18-2, which of the following is considered an organizational source of resistance to change?

What are the three steps in Kurt Lewin's classic Three-Step Model for managing organizational change?

In Kotter's Eight-Step Plan for Implementing Change, what is the first step?

What is the change process that is based on the systematic collection of data and the selection of a change action based on what the analyzed data indicate?

Which Organizational Development (OD) technique accentuates the positive by identifying an organization's unique qualities and special strengths to build upon?

According to the chapter, what is the most studied potential source of innovation in organizations?

What is a learning organization's approach to correcting errors?

The chapter defines stress as a dynamic condition where an individual is confronted with an opportunity, demand, or resource related to what they desire, and the outcome is perceived as what?

What is the difference between challenge stressors and hindrance stressors?

According to the model of stress shown in Exhibit 18-8, which of the following is an example of an organizational factor that can cause stress?

What is the relationship between job experience and work stress?

Which of the following is NOT listed as a behavioral symptom of stress in the chapter?

The logic behind the inverted-U model of the stress-performance relationship (Exhibit 18-9) is that:

Which of the following is NOT one of the individual approaches to managing stress discussed in the chapter?

What is the primary focus of organizationally supported wellness programs?

What is a major reason that resistance to change can be positive for an organization?

What are driving forces in Lewin's change model?

Which of the following is a characteristic of an innovative organization's culture?

What is the primary role of an idea champion in an organization?

According to the 2009 Stress Management poll cited in Exhibit 18-7, what area of life causes the most stress for the highest percentage of individuals?

Which of the following tactics for overcoming resistance to change involves 'buying off' the leaders of a resistance group by giving them a key role?

What is the primary difference between single-loop and double-loop learning?

What is the term for a dynamic condition where stressors are associated with workload, pressure to complete tasks, and time urgency?

A study of 5,270 managers from 20 countries found that individuals from which type of culture experienced higher levels of stress due to work interfering with family?

Which of the following is NOT one of the five steps of Action Research?

What percentage of employees did a survey find had quit their jobs due to incivility at work?

The OD technique of team building uses high-interaction group activities to increase all of the following EXCEPT:

What is the primary objective of intergroup development as an OD technique?

Which of the following is NOT one of the five basic characteristics of a learning organization, according to Exhibit 18-6?

What are the three main types of environmental uncertainty that influence stress levels in an organization?

A meta-analysis of 36 programs designed to reduce stress showed that interventions were appreciably effective when they helped employees do what?

What is the term for individuals who act as catalysts and assume responsibility for managing change activities?

What is the primary reason that speed in implementing change is important for success?

Which individual difference variable is considered the most widely studied in stress research?

What is the primary function of a company-provided sabbatical?

Which of the following is NOT one of the five basic steps in Action Research?

A study of German companies revealed that changes are most effective when a company communicates a rationale that balances the interests of whom?

What is the primary value of Process Consultation (PC) as an OD technique?

What did a meta-analysis of responses from more than 35,000 individuals show regarding stressors and job performance?

Which of the following is NOT one of the principles of time-management mentioned for reducing stress?

What is the primary characteristic of an individual with a workaholic personality?

What did a study of eight Canadian organizations find regarding the return on investment for wellness programs?

Which tactic for overcoming resistance to change is characterized by the application of direct threats or force on resisters?

A study of police officers found that those with certain characteristics had more positive attitudes about organizational change. Which of the following was NOT one of those characteristics?

What is a primary drawback of deferred resistance to change?

What percentage of managers in a survey reported remaining silent about at least one issue of significant concern?

Which of the following is a key characteristic of the 'refreezing' stage in Lewin's change model?