Emotions and Moods

According to Chapter 4, what is the key difference between emotions and moods?

What is the generic term that covers a broad range of feelings, including both emotions and moods?

The 'Myth of Rationality' discussed in Chapter 4 refers to the historical workplace belief that:

According to the discussion of basic emotions on page 100, which of the following is considered one of the six essentially universal emotions?

What does the concept of 'positive affect' as a mood dimension consist of?

The case of Phineas Gage, the railroad worker who survived a severe brain injury, is used in Chapter 4 to illustrate that:

What is 'affect intensity' as described in Chapter 4?

According to research cited in Exhibit 4-3, 'Our Moods Are Affected by the Day of the Week,' when do people generally experience the highest levels of positive affect?

What is 'illusory correlation' and how does it relate to people's perception of the weather's effect on mood?

Emotional labor is defined in Chapter 4 as:

What is the difference between surface acting and deep acting in the context of emotional labor?

Affective Events Theory (AET) proposes that:

Which of the following is NOT one of the abilities associated with Emotional Intelligence (EI) according to the cascading model in Exhibit 4-6?

What is a major criticism of the concept of Emotional Intelligence (EI) discussed in the 'Case Against EI'?

The central idea behind emotion regulation is to:

In the OB Applications section, how are positive moods and emotions suggested to impact decision-making?

What is 'emotional contagion' as it relates to customer service?

According to the chapter, which of the following is a way managers can influence moods in the workplace?

What does the 'positivity offset' mean?

The research on gender and emotions discussed on page 107 suggests that:

What is the primary reason that poor sleep impairs job satisfaction, according to the research cited on page 106?

According to the 'Myth or Science?' box on page 107, why do we typically underestimate the negative emotions experienced by others?

In the context of 'OB Applications of Emotions and Moods,' what is the impact of envy in the workplace?

What is the main finding of the 'glOBalization!' box on page 108 regarding emotional displays in customer service?

The 'Ethical Choice' box on page 120 introduces the German term 'Schadenfreude,' which refers to:

How can an understanding of emotions and moods improve the hiring process, according to the chapter?

What does research suggest about the relationship between mood and creativity?

According to the chapter, how does transformational leadership relate to emotions?

Research on job attitudes and emotions shows that a positive mood from a good day at work can spill over into an employee's home life. What does the chapter say about the duration of this effect?

What is the primary concern with using emotion suppression as a regulation strategy?

According to the study on page 116 involving U.S. Air Force recruiters, what was the outcome of using EI scores in the selection process?

What does research on social activities suggest about their effect on mood?

In the context of negotiation, when is displaying anger most likely to be an effective tactic?

Which statement best describes the relationship between age and emotional experience, according to the research cited on page 107?

According to the 'OB Poll' on page 106, which two emotions were most frequently reported by unemployed individuals?

What is emotional dissonance?

What is the relationship between felt emotions and displayed emotions?

According to Affective Events Theory (AET), what triggers emotional reactions in the workplace?

What does the 'Case for EI' on page 113 argue about its predictive ability?

What is one of the main arguments against the validity of EI, as stated on page 114?

According to the 'Point/Counterpoint' debate on page 122, what is one reason given for why 'blowing your top' might sometimes be a good thing?

What is the primary function of moral emotions, such as sympathy and guilt?

The research on emotional displays in the Middle East, as cited on page 100, indicates that a smile is more likely to be seen as a sign of what, compared to in the U.S.?

What is the primary conclusion of the 'Love at Work: Taboo No More?' vignette that opens Chapter 4?

In the study of Taiwanese insurance sales agents on page 117, what effect did being in a good mood have on their behavior?

The cascading model of emotional intelligence in Exhibit 4-6 on page 112 suggests a relationship between personality traits and EI abilities. Which personality trait is shown to influence the ability to 'Perceive Emotions in Self and Others'?

Which of the following is a potential downside to emotion regulation?

How do anxious negotiators typically behave, according to the research on page 118?

What does the chapter conclude about the myth that 'We Are Better Judges of When Others Are Happy Than When They Are Sad' (page 107)?

What is the relationship between bad moods and workplace safety?