Communication

According to the textbook, which of the following is NOT one of the four major functions of communication within a group or organization?

In the communication process model, what is the step where the sender converts a thought into a symbolic form?

Communication that flows from a lower level of a group to a higher level is known as what?

Which of the following is a primary advantage of oral communication over written communication?

What type of communication network is best for facilitating the emergence of a leader?

According to a survey cited in Chapter 11, what percentage of employees report hearing news first through the grapevine?

Which of the following is NOT listed as a major drawback of e-mail communication?

What concept describes the amount of information that can be transmitted during a communication episode?

A relatively superficial consideration of evidence and information, making use of heuristics, is known as what type of processing?

Which of the following is NOT listed as a barrier to effective communication?

In the communication process model shown in Exhibit 11-1, what term represents communication barriers that distort the clarity of the message?

What type of communication is often created informally to short-circuit the vertical hierarchy and expedite action?

The informal communication network in a group or organization is known as what?

According to research mentioned in Chapter 11, what percentage of an average worker's day is spent on tasks that are neither important nor urgent, such as noncrucial e-mails?

Which communication channel is considered the richest?

What is the term for a personality trait of individuals who are most likely to be persuaded by evidence and facts?

A manager who tells his boss what he thinks the boss wants to hear is engaging in which barrier to communication?

Cultures like China, Korea, and Japan, which rely heavily on nonverbal and subtle situational cues, are described as what?

What percentage of the population is estimated to suffer from debilitating communication apprehension or social anxiety?

Which of the following is a feature of a low-context culture?

What is the primary advantage of written communication, such as a memo or letter?

What are the three conditions that research suggests make rumors flourish in organizations?

The communication function that helps show satisfaction and frustration is known as:

In the chain network, what is the level of member satisfaction?

What did a Merrill Lynch survey of 50 executives reveal as their number-one information security concern?

What is the term for a sender’s purposely manipulating information so the receiver will see it more favorably?

According to the chapter, which of the following is NOT a suggested strategy for reducing the negative consequences of rumors?

What are the two most important messages that body language conveys?

Which small-group network is most likely to be characterized by self-managed teams?

The chapter mentions a study of managers that found nearly two-thirds of employees say their boss rarely or never does what?

What is the term for the undue tension and anxiety people experience in oral or written communication?

When choosing a communication channel, a manager should consider that nonroutine messages are best communicated through what type of channel?

What is the term for communication channels that are created spontaneously and emerge in response to individual choices?

In the discussion of persuasive communication, what is the best strategy when the audience is poorly informed and not very interested in the topic?

The final link in the communication process, which checks how successful a message transfer has been, is called:

Gartner Inc. estimates that social networking will soon replace e-mail as the primary form of business communication for what percentage of business users?

What is the primary reason the textbook gives for why managers should explain the reasons for their downward communications?

A survey mentioned in the chapter found that what percentage of companies have employees whose only job is to read other employees' e-mail?

Which of the following is NOT a cultural barrier in cross-cultural communication discussed in the chapter?

In the comparison of formal small-group networks, which one is fastest for speed of communication?

What did the Intel experiment on information overload reveal about the group that limited digital and in-person contact for 4 hours on Tuesdays?

What is the primary disadvantage of oral communication when a message has to pass through a number of people?

The communication process is considered complete only when:

According to the textbook, how much of their waking hours do individuals spend communicating?

The practice of using gestures, facial movements, and body movements to communicate is known as:

What is the key difference between automatic and controlled processing of a persuasive message?

According to the chapter, people are more likely to lie in which format?

What is the primary purpose of upward communication in an organization?

An organization's informal communication network, the grapevine, is most likely to be perceived by managers as:

In a diary study on lying mentioned in the chapter, what was the average number of lies a person reported telling per day?