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Cultural Approach to Organizations of Clifford Geertz & Michael Pacanowsky

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Questions

Question 1

What is the central metaphor for culture in the cultural approach to organizations, as pictured by Clifford Geertz?

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Question 2

According to Michael Pacanowsky, if culture consists of 'webs of meaning that people have spun,' what process is responsible for the 'spinning' of these webs?

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Question 3

What is the distinction between the phrases 'an organization has a culture' and 'an organization is a culture'?

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Question 4

What does the term 'thick description' refer to in the context of ethnography?

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Question 5

Which of the following are the three types of narrative that Pacanowsky suggests dramatize organizational life?

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Question 6

What is the purpose of an ethnographer mapping out social discourse within a culture?

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Question 7

In the cultural approach, what are actions by which members constitute and reveal their culture to themselves and others, such as gossiping, joking, and arranging picnics?

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Question 8

The 'waterline' operating principle at W. L. Gore & Associates, which advises associates to consult with others before taking actions that could seriously harm the company, is an example of what symbolic form?

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Question 9

What is the primary function of a ritual within an organization, according to the cultural approach?

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Question 10

The story of the original publisher at Dixie Communications spending Christmas Eve with pressroom workers is an example of which type of narrative?

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Question 11

What is the critical theorists' main objection to the cultural approach as practiced by Geertz and Pacanowsky?

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Question 12

What does Geertz's phrase 'Culture eats strategy for lunch' imply about organizational change?

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Question 13

In the example of the Haier corporate turnaround, how many of the 400 refrigerators about to be shipped were found to be defective by the new CEO?

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Question 14

How long did Michael Pacanowsky initially invest in participant observation at W. L. Gore & Associates for his ethnographic research?

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Question 15

What is the primary role of collegial stories within an organizational culture?

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Question 16

According to the cultural approach, why are subcultures and countercultures present even in close-knit societies or organizations?

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Question 17

The story of the new publisher at Dixie Communications who refused to meet with employees because it would make it 'harder to fire a person' is an example of what type of narrative?

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Question 18

How does Geertz view rituals like the Balinese cockfight?

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Question 19

According to the critique section, why might a manager find the cultural approach less useful than other theories?

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Question 20

What is the primary method of research used in the cultural approach to organizations?

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Question 21

How did Pacanowsky apply Geertz's cultural insights, which were developed in remote rural settings, to a new context?

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Question 22

What is the significance of the 'lattice organization' metaphor at W. L. Gore & Associates?

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Question 23

Why does Pacanowsky focus on stories as a window into an organization's 'webs of significance'?

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Question 24

What does the text suggest is one practical, beneficial use of a 'thick description' for an organization, despite its lack of focus on changing culture?

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Question 25

The story of the current comptroller at Dixie Communications telling about using homing pigeons to send news copy is an example of what type of narrative?

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Question 26

What is the primary reason Geertz and Pacanowsky would caution against a simplistic analysis that says 'This story means...'?

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Question 27

How is Don Draper's line 'I don’t want to wake up pregnant' interpreted as a metaphor reflecting the culture of Sterling Cooper in 'Mad Men'?

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Question 28

According to the critique by Adam Kuper, what is a primary flaw in Geertz's emphasis on interpretation?

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Question 29

How does Geertz propose an ethnographer can verify the accuracy of their 'thick description'?

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Question 30

The example of the religious metaphors used by a high school theater tech crew (e.g., the director as 'God,' the production book as the 'bible') illustrates what concept?

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Question 31

What is the defining characteristic of a corporate story?

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Question 32

Why would an ethnographer be more interested in the significance of trips to the office watercooler than in a frequency count of those trips?

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Question 33

What does Pacanowsky identify as the three forms of communication that provide helpful access to the unique shared meanings within an organization?

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Question 34

In the dime-on-the-wall ritual at Dixie Communications, what was the primary function of the rite for the female employees?

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Question 35

What is Geertz's view on the potential for a manager to be an agent of cultural change?

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Question 36

The example of Dwight Schrute's interviews in NBC's 'The Office,' where he talks about his excellence as an employee, is used to illustrate which type of story?

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Question 37

What is ethnography according to the text?

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Question 38

Why did Geertz label his study of culture a 'soft science'?

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Question 39

What attitude did Pacanowsky initially advise ethnographers to assume to avoid taking a culture's interpretations for granted?

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Question 40

In the Picasso story, the husband's complaint that the portrait 'isn't how she really looks' and Picasso's reply, 'Small, isn't she?' to a photograph, illustrates what aspect of the cultural approach?

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Question 41

What does the text mean by stating 'culture is not something an organization has; a culture is something an organization is'?

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Question 42

Which of the following activities would an ethnographer following Pacanowsky's approach consider a 'cultural performance'?

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Question 43

What is the key difference between a personal story and a collegial story in Pacanowsky's framework?

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Question 44

Which of the five tasks of an ethnographer involves artfully writing up descriptions so readers feel they have experienced the events?

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Question 45

What does the egalitarian title of 'associate' for every worker at W. L. Gore & Associates signify about its culture?

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Question 46

What is the primary reason the cultural approach has been criticized for its lack of 'aesthetic appeal' in recent years?

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Question 47

What does the text identify as a cultural performance?

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Question 48

What is the cultural approach's view on studying job performance to understand an organization's culture?

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Question 49

Why was the cultural approach to organizations stimulated by the economic success of Japanese corporations in the 1970s and 1980s?

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Question 50

What do the actions of the workers who 'smile, sigh, snicker, or scoff' represent in Geertz's view of a manager's attempt to change culture?

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