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Critical Theory of Communication in Organizations of Stanley Deetz

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Questions

Question 1

What concept does Stanley Deetz use to describe the encroachment of modern corporations into every area of life, making them more powerful than the church, state, or family?

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Question 2

According to Deetz's critique, what is the primary difference between the 'information model' and the 'communication model' of language in organizations?

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Question 3

In Deetz's 'Two Approaches to Organizational Practice' framework, which quadrant represents overt managerial moves to extend control, based on a view of communication as information transmission?

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Question 4

Deetz argues that the real culprit in corporate control is not individual managers but 'managerialism.' How is managerialism defined in the text?

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Question 5

The text describes a sharp increase in the compensation for chief executive officers (CEOs) compared to the average worker. What specific figures does the chapter cite for this increase?

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Question 6

What does Deetz mean by the term 'consent' as a form of organizational control?

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Question 7

What process does Deetz label 'discursive closure,' which contributes to producing consent?

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Question 8

What is the primary critique of the 'involvement' form of corporate practice, according to Deetz?

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Question 9

Deetz's ideal of 'participation' or 'stakeholder democracy' expands the list of people who should have a say in corporate governance. Which of the following is NOT one of the six stakeholder groups he identifies?

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Question 10

What is the full name of the PARC model, Deetz's proposed extension of his critical theory?

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Question 11

In the PARC model, what is the significance of the term 'relational constructionism'?

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Question 12

Deetz proposes that to be 'politically attentive' means to honestly explore the power behind what?

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Question 13

How many necessary preconditions for diverse stakeholders to successfully negotiate their interests does Deetz outline?

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Question 14

Which of the following is one of the nine conditions Deetz specifies for successful stakeholder negotiation?

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Question 15

The PARC model suggests that managers should ensure all areas of conflict are considered in corporate policy discussions. How many such areas does the text list?

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Question 16

When Deetz worked with the International Atomic Energy Agency (IAEA), what was the stated reason for his involvement?

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Question 17

What does Deetz see as the primary failure of depending on stewardship, government regulation, and markets to ensure corporate responsibility?

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Question 18

What does Deetz believe is the consequence of people adopting the lingo of big business, such as using the term 'bottom line' in family decisions?

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Question 19

What is Deetz's view on public conflict within corporations under the logic of managerialism?

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Question 20

According to the critique section, what positive quality does Deetz insist critical scholars should have, besides care and thought, which might be surprising?

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Question 21

What does Deetz believe is the ultimate result of managerialism's focus on control, even beyond profit or efficiency?

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Question 22

Which quadrant in Deetz's model of organizational practice corresponds to the use of communication to create covert control, where employees unknowingly consent to managerial interests?

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Question 23

Why does Deetz criticize the common practice of searching for a 'bad apple' after a corporate disaster?

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Question 24

What is 'codetermination' in Deetz's framework?

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Question 25

Deetz argues that stakeholder democracy is only possible when all stakeholders realize what fundamental truth about communication?

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Question 26

What area of conflict from the PARC model would address the question, 'What behaviors, actions, and ways of talking are considered appropriate?'

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Question 27

Deetz claims that most organizational theories are based on some form of social construction. How does he distinguish his 'relational constructionism' from this?

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Question 28

What is the role of a manager in Deetz's ideal of stakeholder democracy?

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Question 29

What does Deetz identify as the interest of the 'Host communities' stakeholder group?

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Question 30

What is Deetz's main argument against the idea that money is a neutral medium of exchange in corporations?

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Question 31

According to Deetz's analysis, why do modern managers often prefer 'consent' over 'strategy' to maintain control?

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Question 32

How does Deetz define the 'bottom line' in a literal sense, before critiquing its broader use?

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Question 33

The final area of conflict in the PARC model is 'Justice.' What question does this area address?

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Question 34

In his critique, Deetz insists his theory is an exemplar of what a good interpretive theory should be. Which value does he say his theory affirms?

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Question 35

What is Deetz's proposed first step for managers committed to open dialogue to overcome their insecurity about relinquishing control?

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Question 36

What reason does the text give for why Deetz's theory, despite being interpretive, is also considered a 'must-read' among organizational communication scholars who don't share his critical commitments?

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Question 37

In Deetz's comparison of his work to that of Pearce and Cronen's CMM, what does he believe is the key distinguishing feature of his own critical theory?

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Question 38

How does Deetz's theory view a company's sanitized annual report presented as objective facts?

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Question 39

What example of a corporate turnaround does the text cite to illustrate Robert McPhee's ironic summary of Deetz's vision, where collaboration between management and workers is key?

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Question 40

Which of the following phrases best captures Deetz's view of the choice workers often face under strategic control?

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Question 41

Deetz suggests that systematically distorted communication often disguises arbitrary authority relations as what?

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Question 42

Which historical figure does Deetz suggest would have written a different foundational document if he had lived 'downwind or downstream from a factory hog farm'?

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Question 43

What is the primary function of the 'managerial rule of thumb' regarding conflict, according to Deetz's analysis?

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Question 44

What does Deetz believe is the fundamental flaw of the liberal eighteenth-century Jeffersonian model of democracy when applied to today's society?

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Question 45

In his summary, Deetz describes his life's work and joy. What does he say it is?

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Question 46

Which of Deetz's four organizational practices is described as a switch from autocracy to liberal democracy?

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Question 47

When discussing the nine preconditions for stakeholder negotiation, what skill level does Deetz state that stakeholders should possess?

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Question 48

What is the consequence when practices that have a 'taken-for-granted quality' are equated with common sense, according to Deetz?

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Question 49

Which of Deetz's six stakeholder groups seeks 'quality goods and services at a fair price'?

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Question 50

The chapter's final section mentions an eight-minute video segment with Stan Deetz. What is one of the pithy opinions he offers about corporate assets?

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Other chapters

Launching Your Study of Communication TheoryTalk About TheoryWeighing the WordsMapping the Territory (Seven Traditions in the Field of Communication Theory)Symbolic Interactionism of George Herbert MeadCoordinated Management of Meaning (CMM) of W. Barnett Pearce & Vernon CronenExpectancy Violations Theory of Judee BurgoonSocial Penetration Theory of Irwin Altman & Dalmas TaylorUncertainty Reduction Theory of Charles BergerSocial Information Processing Theory of Joseph WaltherRelational Dialectics Theory of Leslie Baxter & Mikhail BakhtinCommunication Privacy Management Theory of Sandra PetronioMedia Multiplexity Theory of Caroline HaythornthwaiteSocial Judgment Theory of Muzafer SherifElaboration Likelihood Model of Richard Petty & John CacioppoCognitive Dissonance Theory of Leon FestingerFunctional Perspective on Group Decision Making of Randy Hirokawa & Dennis GouranSymbolic Convergence Theory of Ernest BormannCultural Approach to Organizations of Clifford Geertz & Michael PacanowskyCommunicative Constitution of Organizations of Robert McPheeThe Rhetoric of AristotleDramatism of Kenneth BurkeNarrative Paradigm of Walter FisherMedia Ecology of Marshall McLuhanSemiotics of Roland BarthesCultural Studies of Stuart HallUses and Gratifications of Elihu KatzCultivation Theory of George GerbnerAgenda-Setting Theory of Maxwell McCombs & Donald ShawGenderlect Styles of Deborah TannenStandpoint Theory of Sandra Harding & Julia WoodMuted Group Theory of Cheris KramaraeCommunication Accommodation Theory of Howard GilesFace-Negotiation Theory of Stella Ting-ToomeyCo-Cultural Theory of Mark OrbeCommon Threads in Comm Theories