Planning and Goal Setting

What is the definition of a 'goal' in an organizational context?

What is the primary purpose of a 'plan' within an organization?

According to the hierarchy of goals and plans, which level shapes the tactical and operational levels?

Who in an organization is typically responsible for establishing strategic goals and plans?

Tactical goals and plans are primarily the responsibility of which group within an organization?

What is the primary focus of operational plans?

What strategic revenue goal did Unilever's CEO Paul Polman set for the company to achieve by the year 2020?

What is the typical time horizon for a tactical plan?

Which of the following defines a 'mission statement'?

What is a 'strategy map' primarily used for in organizational planning?

According to the criteria for effective goals, goals should be challenging but also what?

What does the term 'key performance indicators' (KPIs) refer to?

What is Management-by-Objectives (MBO)?

What is the final of the four major activities in the MBO process?

What is a key difference between 'management by means' (MBM) and 'management by objectives' (MBO)?

What are 'standing plans'?

A company's sexual harassment policy is an example of what type of plan?

Which of the following is considered a limitation of planning?

What type of planning defines company responses to be taken in the case of emergencies, setbacks, or unexpected conditions?

What does scenario building primarily involve?

What are the two essential stages of crisis planning as outlined in the text?

What is a critical part of the crisis prevention stage?

What is the definition of 'stretch goals'?

Back in 2005, what was the stretch goal for subscribers that Netflix CEO Reed Hastings announced for the company to reach by 2012?

What is the function of an 'intelligence team' in organizational planning?

Which term describes a visual representation that links goals across learning, internal processes, customer service, and financial performance?

Which of the following is NOT one of the five characteristics of effective goals mentioned in the text?

What is the first step in the five-step Organizational Planning Process illustrated in Exhibit 7.2?

A no-eating rule in areas of the company where employees are visible to the public is an example of what type of standing plan?

What was Walmart's response to finding its clothing in a Bangladesh factory where a 2012 fire killed 112 people?

One of the benefits of planning is that it provides a source of motivation and commitment. Why is this the case?

How can planning get in the way of intuition and creativity?

The Holstee Manifesto, featured in Exhibit 7.3, is an innovative example of what type of organizational statement?

What is the primary role of a 'crisis management plan' (CMP)?

In the context of the Organizational Planning Process, what tool is specifically mentioned for the 'Execute the Plan' stage?

The manager's shoptalk on goal setting describes 'coalitional management'. What is one of its three key steps?

According to the discussion on MBO benefits in Exhibit 7.7, how does MBO improve employee motivation?

What is the potential negative consequence of an overemphasis on 'meeting the goals' in an MBO system?

What does a 'program' represent in the context of single-use plans?

Why do managers use contingency plans when operating in highly uncertain environments?

In scenario building, a broad base of managers mentally rehearses different scenarios. How many scenarios are typically developed for each set of factors?

What type of goal did NorthTec, a college in New Zealand, set to reduce paper consumption by 15 percent?

What does decentralized planning mean?

What phrase did James Collins and Jerry Porras coin to describe a goal that is so big and inspiring it shifts people's thinking?

What is the purpose of a business performance dashboard?

An organization's procedures for issuing refunds or handling employee grievances are examples of what type of plan?

According to the text, what is a key reason that planning generally positively affects a company's performance?

The example of Western Digital in Thailand successfully recovering from historic floods illustrates effective use of which type of planning?

The planning process at Stonyfield Farm, which incorporates environmental responsibility like carbon-neutral operations into every operational plan, is an example of what?

What is considered the most fundamental of the four management functions, from which all others stem?