The Evolution of Management Thinking

Which management perspective emerged during the nineteenth and early twentieth centuries in response to the challenges of the new factory system?

Who is credited with creating the modern study of management by specifying five tasks for a manager: setting objectives, organizing, motivating and communicating, measuring performance, and developing people?

What is the core principle of the human relations movement?

The behavioral sciences approach draws from several disciplines to develop theories about human behavior in organizations. Which of the following is NOT listed as a discipline it draws from?

Which concept, developed by Chester I. Barnard, argues that people have free will and can choose whether or not to follow management orders?

In the Relay Assembly Test Room experiment at the Hawthorne plant, which lasted for nearly six years, how many separate experimental periods were involved?

What does the management concept of 'synergy' mean?

According to the timeline of management perspectives, which two concepts appeared as new trends in the post-World War II period?

Which management approach focuses on the use of mathematics, statistics, and other quantitative techniques to aid in decision making and problem solving?

In a survey of European managers on their awareness of management trends, what percentage reported being aware of 'Empowerment'?

What is the primary characteristic of a 'bossless' work environment like the one at Morning Star?

According to Max Weber, which of the following is a characteristic of an ideal bureaucracy?

Which early advocate of a humanistic approach wrote about the importance of common superordinate goals for reducing conflict and stressed empowerment over control?

What does the 'contingency view' of management suggest?

In his study of scientific management at Bethlehem Steel, Frederick Taylor calculated that with correct methods, each worker was capable of loading how many tons of iron per day, an increase from the typical 12.5 tons?

The human resources perspective, which considered the design of job tasks, was influenced by two well-known contributors: Abraham Maslow and who else?

Which of the following describes the newest business technology for searching and examining massive, complex sets of data to uncover hidden patterns and correlations?

What is the concept of 'employee engagement' defined as?

The rise of professional managers in the United States between 1880 and 1920 was significant. The number grew from 161,000 to what figure?

Which of the following is NOT one of the five basic functions or elements of management identified by Henri Fayol?

At the company Morning Star, which operates with a bossless structure, every colleague writes a personal mission statement and negotiates what document with their peers each year?

Which historical management figure, often called the 'first lady of management', pioneered in the field of industrial psychology and made substantial contributions to human resource management?

The evolution of management thinking has been characterized by a long-running struggle to balance 'the things of production' with what other element?

According to a Bain and Company survey on management tools, which tool was the top investment priority for managers, reflecting a concern with a decline in customer loyalty?

Which company, sometimes nicknamed 'Big Brown,' is provided as a modern example of a successful organization that still uses many principles of a Weberian bureaucracy?

What are the three subfields contained within the classical perspective of management?

The phenomenon where research subjects behave differently than normal because of their awareness of being in an experiment is known as what?

Which management theory, formulated by Douglas McGregor, assumes that employees are capable of exercising self-direction, seek responsibility, and have widely distributed creativity?

What term refers to managing the sequence of suppliers and purchasers, covering all stages from obtaining raw materials to distributing finished goods?

The quantitative perspective of management, also known as management science, gained prominence due to its successful application in solving military problems during which major global conflict?

Which of these concepts is NOT a subfield within the humanistic perspective?

Financial managers and traders who base their decisions on complex quantitative analysis are referred to by what term in the chapter?

Who was the author of 'The Fifth Discipline', a book that argues reality is made up of circles of causality rather than straight lines?

When Jean-François Zobrist took over as CEO of French automotive components manufacturer FAVI in 1983, what two things did he eliminate?

What is the term for unwritten, common rules and perceptions about relationships among people and between employees and management?

The 'Manager's Shoptalk' section on management tools indicates that Walmart collects more than how many petabytes of data every hour from customer transactions?

What type of chart, developed by an associate of Frederick Taylor, is a bar graph that measures planned and completed work along each stage of production by time elapsed?

In the 'Are You a New-Style or an Old-Style Manager?' questionnaire, a high score (many 'Mostly True' answers) indicates a tendency toward which management style?

Which of Henri Fayol's 14 principles of management states that each subordinate should receive orders from one—and only one—superior?

One specific set of management techniques that evolved from the behavioral sciences approach in the 1970s to improve organizational health and effectiveness is called what?

Which company is cited as an example of having failed to adapt to a changing world, leading to its bankruptcy in 2009, in contrast to the more innovative and flexible approach of UPS?

What does the humanistic perspective of management emphasize?

According to the 'Evolution of Style' self-test, the human resource frame of reference sees the organization primarily as what?

The administrative principles approach, a subfield of the classical perspective, focused on the organization as a whole, in contrast to scientific management, which focused on what?

What do social forces, which influence management practices over time, refer to?

Which company's use of a social media command room to monitor what is being said about it online is given as an example of building trusting relationships with customers?

In the timeline of management perspectives (Exhibit 2.1), Total Quality Management (TQM) is shown to have become a dominant approach during which decade?

Under the scientific management principles used by some supermarket chains, tasks like greeting a customer and working the register are broken down into what kind of units?

What generation of employees, born beginning around 1995, are smart managers looking ahead to, with observers predicting they will have a high sense of meaning and environmental responsibility?

According to the Bain and Company 'Management Tools and Trends 2013' survey, what was the most widely used management tool in North America?