What type of goal did NorthTec, a college in New Zealand, set to reduce paper consumption by 15 percent?

Correct answer: Tactical goal

Explanation

This question requires applying the definitions of different goal levels to a specific example provided in a 'Concept Connection' box, illustrating how broad strategies are broken down into tactical goals.

Other questions

Question 1

What is the definition of a 'goal' in an organizational context?

Question 2

What is the primary purpose of a 'plan' within an organization?

Question 3

According to the hierarchy of goals and plans, which level shapes the tactical and operational levels?

Question 4

Who in an organization is typically responsible for establishing strategic goals and plans?

Question 5

Tactical goals and plans are primarily the responsibility of which group within an organization?

Question 6

What is the primary focus of operational plans?

Question 7

What strategic revenue goal did Unilever's CEO Paul Polman set for the company to achieve by the year 2020?

Question 8

What is the typical time horizon for a tactical plan?

Question 9

Which of the following defines a 'mission statement'?

Question 10

What is a 'strategy map' primarily used for in organizational planning?

Question 11

According to the criteria for effective goals, goals should be challenging but also what?

Question 12

What does the term 'key performance indicators' (KPIs) refer to?

Question 13

What is Management-by-Objectives (MBO)?

Question 14

What is the final of the four major activities in the MBO process?

Question 15

What is a key difference between 'management by means' (MBM) and 'management by objectives' (MBO)?

Question 16

What are 'standing plans'?

Question 17

A company's sexual harassment policy is an example of what type of plan?

Question 18

Which of the following is considered a limitation of planning?

Question 19

What type of planning defines company responses to be taken in the case of emergencies, setbacks, or unexpected conditions?

Question 20

What does scenario building primarily involve?

Question 21

What are the two essential stages of crisis planning as outlined in the text?

Question 22

What is a critical part of the crisis prevention stage?

Question 23

What is the definition of 'stretch goals'?

Question 24

Back in 2005, what was the stretch goal for subscribers that Netflix CEO Reed Hastings announced for the company to reach by 2012?

Question 25

What is the function of an 'intelligence team' in organizational planning?

Question 26

Which term describes a visual representation that links goals across learning, internal processes, customer service, and financial performance?

Question 27

Which of the following is NOT one of the five characteristics of effective goals mentioned in the text?

Question 28

What is the first step in the five-step Organizational Planning Process illustrated in Exhibit 7.2?

Question 29

A no-eating rule in areas of the company where employees are visible to the public is an example of what type of standing plan?

Question 30

What was Walmart's response to finding its clothing in a Bangladesh factory where a 2012 fire killed 112 people?

Question 31

One of the benefits of planning is that it provides a source of motivation and commitment. Why is this the case?

Question 32

How can planning get in the way of intuition and creativity?

Question 33

The Holstee Manifesto, featured in Exhibit 7.3, is an innovative example of what type of organizational statement?

Question 34

What is the primary role of a 'crisis management plan' (CMP)?

Question 35

In the context of the Organizational Planning Process, what tool is specifically mentioned for the 'Execute the Plan' stage?

Question 36

The manager's shoptalk on goal setting describes 'coalitional management'. What is one of its three key steps?

Question 37

According to the discussion on MBO benefits in Exhibit 7.7, how does MBO improve employee motivation?

Question 38

What is the potential negative consequence of an overemphasis on 'meeting the goals' in an MBO system?

Question 39

What does a 'program' represent in the context of single-use plans?

Question 40

Why do managers use contingency plans when operating in highly uncertain environments?

Question 41

In scenario building, a broad base of managers mentally rehearses different scenarios. How many scenarios are typically developed for each set of factors?

Question 43

What does decentralized planning mean?

Question 44

What phrase did James Collins and Jerry Porras coin to describe a goal that is so big and inspiring it shifts people's thinking?

Question 45

What is the purpose of a business performance dashboard?

Question 46

An organization's procedures for issuing refunds or handling employee grievances are examples of what type of plan?

Question 47

According to the text, what is a key reason that planning generally positively affects a company's performance?

Question 48

The example of Western Digital in Thailand successfully recovering from historic floods illustrates effective use of which type of planning?

Question 49

The planning process at Stonyfield Farm, which incorporates environmental responsibility like carbon-neutral operations into every operational plan, is an example of what?

Question 50

What is considered the most fundamental of the four management functions, from which all others stem?