Understanding Individual Behavior

What is the term for an individual's strong belief that he or she can accomplish a specific task or outcome successfully?

What does the concept of 'self-awareness' primarily involve?

According to the chapter, what are the two most important approaches to enhancing self-awareness?

What is the term for an employee's loyalty to and engagement with the organization?

According to a survey by Leadership IQ, what percentage of employees report that they either distrust or strongly distrust their bosses?

When a perceiver develops an overall impression of a person or situation based on a single characteristic, such as an outstanding attendance record, what perceptual distortion is occurring?

What is the fundamental attribution error?

Which of the 'Big Five' personality factors refers to the degree to which a person is outgoing, sociable, assertive, and comfortable with interpersonal relationships?

An individual who believes that events in their life occur because of chance or luck and that they are pawns of their fate is said to have what?

Which personality dimension is characterized by the acquisition of power and the manipulation of other people for purely personal gain?

The Myers-Briggs Type Indicator (MBTI) assessment is based on the work of which psychologist?

What is the term for the phenomenon where a manager's expression of positive emotions can trigger positive emotions in employees?

Which of the four components of emotional intelligence is considered the basis for all the other components?

In a MetLife study, sales applicants who scored high on optimism made how much more in sales during their second year compared to those who scored high on pessimism?

What are the three basic principles that define how to effectively manage one's commitments?

In the step-by-step guide for managing time, what is the 'two-minute rule'?

What is the distinction between challenge stress and threat stress?

The behavior pattern that includes extreme competitiveness, impatience, aggressiveness, and devotion to work is known as what?

What is the term for when an individual perceives incompatible demands from others, such as a manager's superiors and subordinates making conflicting demands?

What is the term for attributes about oneself that an individual is not aware of or does not recognize as problems, which can limit their effectiveness?

A survey of human resource professionals found that while 71 percent believe personality tests can be useful, what percentage reported that their companies actually use them in hiring and promotion decisions?

What is the primary way that people with a high internal locus of control differ from those with a high external locus of control?

The belief that power and status differences should exist within an organization is known as what?

According to the Myers-Briggs framework, people who prefer to solve new problems and use abstract concepts rather than working with known facts and hard data are described as which type?

What does a manager's high emotional intelligence quotient (EQ) particularly help them to do in an organization?

What is the primary purpose of the first step in the five-step time management system, 'Empty your head'?

What does the Yerkes-Dodson Stress Curve illustrate?

What term refers to stressors arising from the tasks required of a person holding a particular job, such as making decisions under time pressure?

According to a survey by the American Psychological Association (APA), what percentage of respondents cited unclear job expectations as a cause of their workplace stress?

The buffering hypothesis suggests that a perceived high degree of social support from family and friends has what effect?

What is the term for the cognitive process people use to make sense of the environment by selecting, organizing, and interpreting information?

A manager who believes an employee missed a deadline because they are 'careless and lazy' is making what kind of attribution?

Which of the Big Five personality factors describes the degree to which a person is able to get along with others by being good-natured, cooperative, and forgiving?

A study mentioned in the chapter found that what proportion of top executives test out to be introverts?

What is a key difference in how Thinking-type and Feeling-type individuals evaluate information, according to Jung's theory?

The ability to understand others, practice empathy, and recognize what others are feeling without them needing to say it is which component of emotional intelligence?

In the five-step system for managing time, what is the third step that follows 'Decide the next action'?

What term refers to people who go to work but are too stressed and distracted to be productive?

What is the number-one way suggested for managers and organizations to lessen employee stress?

A Conference Board survey found that the percentage of U.S. employees satisfied at work had reached an all-time low of what percent?

A recent survey found that what percentage of companies have some kind of antibullying policy?

Which personality trait from the Big Five refers to the degree to which a person is focused on a few goals, and behaves in ways that are responsible, dependable, and persistent?

The MBTI problem-solving style that prefers dealing with theoretical problems, is a creative and perceptive thinker, and focuses on possibilities is called what?

What is the primary difference between a person with a high need for achievement and a person with a high need for power, according to the chapter's discussion of Machiavellianism?

An individual’s personality is defined as the set of characteristics that underlie what?

The ability to connect to others, build positive relationships, and influence others is which component of emotional intelligence?

What is the primary characteristic of individuals who are high in authoritarianism?

When a manager is overwhelmed with too many tasks, the self-management system suggests applying a bottom-up strategy that begins with what action?

In the context of stress management, what is a stressor?

What is a primary reason that the chapter gives for why good managers pay attention to people's emotions?