Motivating Employees

What is the definition of motivation as presented in the chapter?

A software developer feels a great sense of satisfaction from solving a complex coding problem. What type of reward is this?

According to the four-quadrant model of motivation, which quadrant uses negative, extrinsic methods like threats or punishments to motivate employees?

Which motivational approach, according to the four-quadrant model, involves tapping into deep-seated employee energy and commitment by helping people get intrinsic rewards from their work?

According to Maslow's hierarchy of needs theory, what is the correct order of the five general types of motivating needs, from lowest to highest?

A recent job satisfaction survey mentioned in the chapter indicated that what was the most important element of job satisfaction for many people?

In Alderfer's ERG theory, what is the frustration-regression principle?

According to Herzberg's two-factor theory, which set of factors involves job dissatisfiers such as working conditions and company policies?

What is the primary effect of providing good hygiene factors, according to Herzberg's two-factor theory?

According to McClelland's acquired needs theory, a high need for which of the following is often associated with the successful attainment of top levels in the organizational hierarchy?

To motivate employees to meet a growth goal, Hilcorp Energy offered them a chance to earn a bonus of what amount?

After participation in its health-risk assessment program remained low with rewards, Mohawk Industries began penalizing non-participating employees by what amount?

In KPMG's Flexible Futures program, employees who opted for a four-day workweek accepted what percentage pay cut?

Which of the following are the key components of goal-setting theory?

In the context of goal-setting theory, which form of feedback has been found to be an even stronger motivator than external feedback?

According to J. Stacy Adams's equity theory, when does a state of equity exist?

Which of the following is NOT listed as one of the most common methods for reducing a perceived inequity?

Expectancy theory proposes that motivation is a function of the relationship between which three key elements?

In expectancy theory, what does E -> P expectancy refer to?

What is valence in the context of expectancy theory?

What is the basic assumption underlying behavior modification, known as the law of effect?

Which reinforcement tool, also called negative reinforcement, involves the removal of an unpleasant consequence once a desired behavior is exhibited?

What is the reinforcement technique that involves withholding praise or other positive outcomes to cause an undesirable behavior to disappear?

After J. C. Penney lost more than 4 billion dollars in sales, the board used punishment as a reinforcement tool by cutting former CEO Ron Johnson's pay by what percentage?

What is vicarious learning, as defined by social learning theory?

Which job design approach involves incorporating high-level motivators into the work, including responsibility, recognition, and opportunities for growth?

According to the job characteristics model by Hackman and Oldham, which of the following lists the five core job dimensions?

In the Job Characteristics Model, which core job dimension is defined as the degree to which the worker has freedom, discretion, and self-determination in planning and carrying out tasks?

The Job Characteristics Model posits that the core job dimensions influence which three critical psychological states?

What is the final component of the job characteristics model, which means that people have different needs for growth and development, making the model more effective for some individuals than others?

What is the definition of empowerment as a motivational technique?

Empowering employees involves giving them which four elements that enable them to act more freely to accomplish their jobs?

At Ritz-Carlton hotels, employees are empowered to create a great customer experience by being authorized to use up to what amount at their discretion?

What is meant by the term employee engagement?

According to recent surveys cited in the chapter, what percentage of employees in the United States are engaged and inspired at work?

Surveys cited in the chapter indicate that what percentage of employees in the United States are actively disengaged?

Exhibit 16.10 illustrates that employee engagement is created by which three elements?

In a survey asking people what factors contribute to their engagement, what percentage pointed to good relationships with their immediate supervisor as being highly important?

What is the 'making progress principle' of motivation?

Using the four-quadrant model of motivation, a manager who motivates people by tapping into their anxieties about the weak economy and high unemployment rate is using which approach?

What is the primary difference between content theories and process theories of motivation?

According to McClelland's acquired needs theory, people with a high need for affiliation are often successful in what type of role?

Which of Maslow's needs relates to the desire for a positive self-image and to receive attention, recognition, and appreciation from others?

In the context of Herzberg's two-factor theory, which of the following is considered a motivator?

A manager who constantly reminds an employee to wear safety glasses on the factory floor and stops the reminders only when the employee complies is using which reinforcement tool?

Within the Job Characteristics Model, a worker on a cafeteria line who only ladles mashed potatoes has low levels of which core job dimension compared to a chef who prepares an entire meal?

The most recent National Business Ethics Survey cited in the chapter indicates that what percentage of people have witnessed ethical misconduct at work?

According to the National Business Ethics Survey, what percentage of employees report feeling pressure to bend the rules or even break the law to earn rewards?

The Globoforce MoodTracker Survey report indicates that what percentage of surveyed employees say that being recognized for their efforts increased their motivation?

In the 'Manager's Shoptalk' about motivating in a bossless environment, which of the following is a recommended method?