The World of Innovative Management

What is the formal definition of management presented in the chapter?

What are the four fundamental management functions discussed in the chapter?

How does the chapter differentiate between organizational effectiveness and organizational efficiency?

According to the survey shown in Exhibit 1.6, what percentage of managers cited 'ineffective communication skills and practices' as a cause for manager failure?

Which of the three main management skills is defined as the cognitive ability to see the organization as a whole system and the relationship among its parts?

In the shift from traditional to new management competencies as shown in Exhibit 1.1, the approach to accomplishing tasks moves from supervising individuals to what?

According to research by Linda Hill, what is a common mistake that new managers make?

Which of Henry Mintzberg's ten managerial roles falls under the interpersonal category?

In Google's study on what makes a good manager, which behavior was ranked number one in importance?

What is the primary difference between managers in business organizations and managers in nonprofit organizations?

Which management function involves monitoring employees' activities and making corrections as necessary?

What is the term for a manager who is responsible for a temporary work project that involves the participation of people from various functions and levels of the organization?

What type of manager is at the top of the organizational hierarchy and is responsible for the entire organization?

The chapter discusses the work of Peter Drucker, who specified five tasks that sum up the job of a manager. Which of the following is one of those five tasks?

Which management function is defined as using influence to motivate employees to achieve organizational goals?

In the context of the shift from an individual performer to a manager, personal identity undergoes a profound transformation. How is the new manager's identity characterized?

What does the management principle of 'time management' refer to?

The 'Manager's Shoptalk' box provides time management tips. What is the 'ABCs' system for prioritizing tasks?

Which management skill refers to the manager’s ability to work with and through other people and to work effectively as a group member?

What is the definition of a 'role' in the context of a manager's job?

In the 'Innovative Way' example about Illumination Entertainment, how did managers increase efficiency in the production of animated films like 'Despicable Me'?

What type of manager is responsible for departments that perform a single functional task, such as advertising or accounting?

According to the description of managerial activities, what did a study by a team from the London School of Economics and Harvard Business School find about the amount of time CEOs spend working alone?

Which of Mintzberg's informational roles involves transmitting information to people outside the organization through speeches and reports?

What is the primary concern of first-line managers?

According to the chapter, what is a 'social entity'?

In the new management competencies, the approach to managing relationships shifts from competition to what?

Which management skill is demonstrated in the way a manager relates to other people, including the ability to motivate, facilitate, and resolve conflicts?

The manager's role as a 'liaison' involves which primary activity?

Which group of managers typically finds that the importance of the leader role declines while the importance of the liaison role increases as they move up the hierarchy?

What is the defining characteristic of high performance for an organization?

In what way is a manager's job characterized by variety, fragmentation, and brevity?

What is the primary role emphasized for managers in small businesses?

Which managerial function was a key task for Oprah Winfrey as she turned around her struggling cable network, OWN, by repositioning executives and cutting jobs?

The shift to new management competencies involves a change in the 'Leading' principle from autocratic to what?

According to the chapter, managers in which hierarchical level are generally concerned with the near future and are responsible for implementing the overall strategies defined by top managers?

Which of Mintzberg's ten roles is part of the decisional category and involves initiating change and identifying new ideas?

What does it mean for an organization to be 'deliberately structured'?

According to the chapter, why is it challenging to measure the success of nonprofit organizations?

What percentage of surveyed managers cited 'Poor work relationships/interpersonal skills' as a reason for managerial failure according to Exhibit 1.6?

Which management function is exemplified by General Electric's decision to sell certain divisions to focus resources on four key business areas?

In the Manager Achievement questionnaire at the beginning of the chapter, what does a high score indicate?

The manager's role as 'disturbance handler' involves what kind of activities?

According to the chapter, which manager type is responsible for several departments that perform different functions, such as a Nordstrom department store manager?

What is the primary characteristic of the new management competency of being an 'enabler'?

What is the key takeaway from the story of the U.S. Secret Service scandal in Cartagena, Colombia?

According to the chapter, what is the 'ultimate responsibility' of managers?

How did manager Vineet Nayar of HCL Technologies exemplify new management competencies?

A manager who is in charge of a department such as finance or human resources, which supports the line departments, is called what?

According to the Manager Achievement questionnaire, what advice is given to someone who scores 6 or higher?