Managing Change and Innovation

What is defined as the adoption of a new idea or behavior by an organization?

According to the text, which of the following is considered 'perhaps the biggest obstacle to organizational change'?

What term refers to innovations in products or services that typically start small and end up completely replacing an existing product or service technology?

The ambidextrous approach to change management involves incorporating structures and processes appropriate for what two functions?

What is a change in the organization's production process, concerning how the organization does its work, referred to as?

Which of the three critical innovation strategies involves designing the organization to encourage creativity and the initiation of new ideas?

What is the generation of novel ideas that might meet perceived needs or respond to opportunities for the organization called?

What is an 'idea incubator'?

The horizontal linkage model for successful innovation shows that which three departments must simultaneously contribute to new products and technologies?

What does the term 'open innovation' mean?

What term is used for an open innovation approach that taps into ideas from around the world, often via the Internet?

Who is defined as a person who sees the need for and champions productive change within the organization?

What is a 'skunkworks'?

Royal Dutch Shell puts what percentage of its R&D budget into the GameChanger program, which provides seed money for ambitious innovation projects?

What type of change pertains to the organization as a whole and involves a shift in the basic mind-set, such as the IRS shifting from a focus on collection to serving customers?

What is Organization Development (OD)?

Which of the following is NOT one of the three types of current problems that Organization Development (OD) can help managers address?

Which OD activity begins with a questionnaire distributed to employees on values, climate, and leadership, followed by group meetings to discuss the results?

The large-group intervention approach to OD differs from the traditional model in that its focus for action is on what?

In the three-stage model for achieving behavioral and attitudinal change, what is the first stage, which makes people aware of problems and the need for change?

What is the primary purpose of creating a sense of urgency when implementing change?

Force-field analysis, a technique for implementing change, involves analyzing the competition between which two types of forces?

Which implementation tactic is particularly important when a change involves multiple departments or the reallocation of resources?

When users need to feel involved and have the power to resist a change, which implementation tactic is most appropriate?

Under what circumstances is the use of coercion as an implementation tactic considered appropriate?

At pharmaceuticals company Pfizer, R&D managers resisted a computerized system that could cut drug development costs by 40 percent. What was the primary reason for their resistance?

What is 'reverse innovation'?

GE Healthcare's team in China created a portable ultrasound machine that sold for less than what percentage of the cost of the company's high-end machines?

At Whole Foods Market, the team structure is a major contributor to success. The stores are made up of eight or so self-directed teams that oversee departments and are responsible for which of the following?

What technique, developed by Edward de Bono, encourages group members to wear different 'hats' to represent distinct thinking perspectives for creative problem solving?

In the Six Thinking Hats technique, which hat represents an emotional response based on feelings, intuitions, and hunches?

According to research mentioned in the chapter, how often, on average, are a U.S. employee's ideas implemented?

A survey by BusinessWeek and the Boston Consulting Group found that while 72 percent of top executives reported innovation as a top priority, what did almost half of them say?

According to a study by McKinsey, what percentage of successful innovators periodically test and validate customer preferences during development?

By the spring of 2013, Corning's new product, Gorilla Glass, was used on more than 1 billion smartphones and tablets and was what size of business per year?

What strategy for acquiring innovation involves buying startup companies to obtain their products, services, and talent?

A study of 50 new product introductions at Texas Instruments found that every one that failed had what in common?

What is a 'new-venture team'?

How many managers did UnitedHealth Group send to three-day sensitivity training programs to encourage more civil and collaborative behavior?

In the OD model, a series of exercises to enhance the cohesiveness and success of organizational groups is known as what activity?

In the OD process of change, what is the 'changing' stage?

What is the third stage in the OD process, where individuals acquire new attitudes or values and are rewarded for them by the organization?

After implementing a culture change process at the environmental services firm ENSR, what happened to employee turnover?

In force-field analysis, what are 'driving forces'?

In force-field analysis, what are 'restraining forces'?

According to one survey, what percentage of companies that are successful innovators have top executives who frequently reinforce the importance of innovation?

What implementation tactic uses formal bargaining to win acceptance and approval of a desired change, and is often used with strong unions?

A key part of change implementation is making people feel the need for change. Peter Löscher, former CEO of Siemens, suggests that managers should 'never miss the opportunities that come from' what?

What implementation tactic did Rhode Island state treasurer Gina Raimondo use extensively when she traveled the state to explain the need for a radical overhaul of the pension system?

The change from a traditional OD model to a large-group intervention model reflects a shift from creating incremental change to what?