Managing Communication

What percentage of every working day do managers typically spend in direct communication with others?

According to one study, companies with highly effective communication had what percentage higher total returns to shareholders compared to companies with less effective communication practices?

What is the term for the process by which information is exchanged and understood by two or more people, usually with the intent to influence or motivate behavior?

In the model of communication, what is the medium by which a message is sent, such as a phone call or an e-mail?

What type of communication network requires team members to communicate through one individual to solve problems or make decisions and can be effective for large teams by limiting the number of people involved?

Which communication channel is considered the richest and is best for communicating with people exhibiting strong emotions?

What term refers to messages that are ambiguous, concern novel events, and have great potential for misunderstanding?

During face-to-face communication, what percentage of message interpretation is attributed to the actual spoken words, according to the research cited?

The avoidance behavior defined as an individual’s level of fear or anxiety associated with either real or anticipated communication is known as what?

Which of the following is a technique for communicating with candor?

What is the primary way that information spreads and work gets accomplished in most organizations, existing outside the formal hierarchy and cutting across vertical chains of command?

The informal, person-to-person communication network that is not officially sanctioned by the organization is called what?

What is the estimated accuracy of the details passed through a grapevine?

Which type of formal communication includes messages that flow from the lower to the higher levels of the organization’s hierarchy?

What is the primary purpose of horizontal communication?

Which of the following is one of the four primary skills for managers to follow when communicating in a crisis?

What does the term 'strategic conversation' refer to?

What is the primary reason the chapter suggests that male managers may be shifting to a more female-oriented communication style?

What is the term for a group of Internet-based applications that allow the creation and exchange of user-generated content?

What is one of the key reasons that new managers fail within 18 months, according to the text?

According to the text, a manager's communication is 'purpose-directed.' What does this mean?

Which of the following describes a key behavior of a good listener according to the 'Ten Keys to Effective Listening' exhibit?

Nonverbal communication refers to messages sent through what means?

What is a key tip from an expert networker for building a personal communication network?

Why should managers use written communications like memos or e-mails, according to the text?

Which of the four primary crisis communication skills involves uniting people toward common goals and giving them something to work for?

What term is used to describe a manager selecting symbols, such as words, to compose a message?

A survey of managers found what percentage of them expect to use social media more in the next year to communicate with employees?

What is one of the ways asking questions benefits managers and employees?

What percentage of employees in a survey reported feeling out of the loop and not knowing what is going on at their companies?

When communicating to persuade, why is it important to 'build goals on common ground'?

In the Manager's Shoptalk on gender differences, how do men's and women's purposes for conversation typically differ?

What does research cited in the text indicate about how much of what people hear they retain after 48 hours?

According to the chapter, what is a primary guideline for improving written communication?

The example of Domino's responding to a damaging YouTube video with its own viral video illustrates the use of social media for what purpose?

A decentralized communication network is best for which type of work environment?

What is the primary risk of using e-mail to discuss disputes?

When a manager holds their body in a 'high-power pose,' what physiological effects does research suggest occur?

The acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries is known as what?

In a survey of shift workers, what percentage said they get most of their information via the grapevine?

According to the example of Red Robin Gourmet Burgers, what communication method did top executives use to introduce a new product line to company managers?

What are typical topics of information communicated in an upward direction?

Why did Captain Francesco Schettino of the Costa Concordia contribute to his crisis, according to the text?

What is the key difference in how men and women interpret a nod during a conversation, as per the Manager's Shoptalk?

What percentage of employees engage in gossip, according to the chapter?

What is a key benefit of the grapevine for an organization?

According to the example of former Amgen CEO Kevin Sharer, what is 'strategic listening'?

What is the relative weight of vocal impact (pitch, tone, timbre) in message interpretation during face-to-face communication, according to the research cited?

When managers use redundant communications, such as explaining a request in person and then following up with an e-mail, what is the intended effect?

In what percentage of business-related topics does the grapevine carry information?