Managing Employee Retention, Engagement, and Careers

According to the HR as a Profit Center feature in Chapter 9, what was the estimated annual cost of agent turnover at a call center with a 60 percent turnover rate?

Which of the following is defined as 'the deliberate process through which someone becomes aware of personal skills, interests, knowledge, motivations, and other characteristics; acquires information about opportunities and choices; identifies career-related goals; and establishes action plans to attain specific goals'?

What is the phenomenon that occurs when a new employee’s high expectations and enthusiasm confront the reality of a boring, unchallenging job?

Which of the following is NOT one of the four bases for dismissal mentioned in the textbook?

According to Figure 1 in Chapter 9, what percentage of top-performing employees leave an organization due to issues with pay?

The four-step process for coaching an employee involves preparation, planning, active coaching, and what other step?

What is a key difference between coaching and mentoring?

What is the primary purpose of the 9-box matrix in talent management?

What term refers to 'the involuntary termination of an employee’s employment with the firm'?

The Worker Adjustment and Retraining Notification (WARN) Act requires employers of 100 or more employees to give how many days' notice before a layoff of 50 or more people?

Which of the following refers to being psychologically involved in, connected to, and committed to getting one's jobs done?

According to a Gallup survey, business units with the highest levels of employee engagement have what chance of performing above the company median?

What is the 'glass ceiling' in the context of career development?

The termination-at-will doctrine has been eroded by all of the following exceptions EXCEPT:

What is the primary aim of outplacement counseling?

According to research mentioned in the chapter, what is the change in the percentage of departing employees who blame supervision for leaving when asked at the time of separation versus 18 months later?

What type of employee separation is described as a temporary situation where workers are sent home due to lack of work, with the expectation of being recalled?

In the context of promotion decisions, what does the Peter Principle state?

According to a survey of retiring baby boomers, what percentage wanted to continue working part time?

What is the term for actions intended to place physical or psychological distance between employees and their work environments, such as daydreaming or quitting?

What is the primary function of a career planning workshop?

According to one study, what percentage of women who had mentoring relationships received a promotion in the ensuing two years?

What is the primary reason that exit interview data is often considered questionable?

A 'psychological contract' is best described as:

Which of the following is an example of a horizontal, rather than vertical, promotion decision?

What is the primary objective of a 'constructive discharge' claim?

What did a Watson Wyatt Worldwide survey conclude about companies with highly engaged employees?

Which of the following is an action an employer would take to support employee retention, as listed in the chapter?

What is the term for a temporary, involuntary separation from employment where the employer sends a worker home for a time due to a lack of work?

What is a major procedural step an employer can take to protect against wrongful discharge suits?

According to Figure 2, 'Employer Actions That Make Employees Feel More Engaged', which action received the highest agreement rating from employees?

What is the primary danger for a supervisor who is mentoring, as opposed to coaching, an employee?

What is the term for a promotion policy where an engineering employee can move to a senior, non-supervisory role with similar rewards to a management position?

According to Figure 7, what is the median weeks of severance pay for a professional with 10 years of employment tenure?

Which of the following is NOT a step in the exit process and termination interview?

What is the primary challenge associated with using attitude surveys to identify turnover issues?

What is the term for a promotion policy where an engineering employee can move to a senior, non-supervisory role with similar rewards to a management position?

According to the chapter, what is the first step in the four-step process of coaching?

When managing dismissals, what does 'insubordination' refer to?

What is a key feature of an 'ethnocentric' staffing policy?

What does a talent management approach to employee retention emphasize?

In a survey about what would encourage workers to choose one job over another, what were the top two benefits identified?

What is the primary benefit of making promotions based on seniority rather than competence?

According to the textbook, how much did IBM budget per year for its 'on-demand' staffing strategy to identify and develop needed skills?

Which statement best describes the progression of job withdrawal?

What is the primary role of a 'career steward' at Shell China?

What is the primary focus of an exit interview?

In the four-step coaching process, what does the 'preparation' step primarily involve?

What is a transfer in the context of employee careers?

Which of these is NOT a procedural step recommended for protecting against wrongful discharge suits?