Overcome Key Organizational Hurdles

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Questions

Question 1

According to Chapter 7, which of the following is identified as the first and hardest hurdle in executing a blue ocean strategy?

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Question 2

What is the core principle of 'tipping point leadership' as described in Chapter 7?

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Question 3

In the context of the cognitive hurdle, what was Bill Bratton's method for convincing the MBTA board to purchase larger squad cars?

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Question 4

What are 'cold spots' as defined in the context of overcoming the resource hurdle in Chapter 7?

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Question 5

How did Bill Bratton address the 'cold spot' of criminal processing time in the subway system?

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Question 6

What is meant by 'kingpins' in the context of overcoming the motivational hurdle?

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Question 7

How many 'kingpins' (precinct heads) did Bill Bratton focus on at the NYPD to motivate the entire thirty-six-thousand-deep police force?

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Question 8

What is 'fishbowl management,' and what hurdle does it primarily address?

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Question 9

The concept of 'atomization' is used to overcome the motivational hurdle by:

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Question 10

Who is a 'consigliere' in the context of overcoming the political hurdle in Chapter 7?

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Question 11

When Bill Bratton's team faced opposition from precinct commanders who claimed compiling crime data would take too much time, how did he overcome this political pushback?

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Question 12

What was the result of Bill Bratton implementing 'tipping point leadership' at the NYPD in less than two years and without a budget increase?

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Question 13

What is the primary reason Chapter 7 argues against using numbers to break an organization's cognitive hurdle?

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Question 14

The 'horse trading' tactic, used to overcome the resource hurdle, involves which of the following actions?

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Question 15

Why were the town hall meetings in Boston's Police District 4 a critical step in overcoming the cognitive hurdle?

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Question 16

What does Chapter 7 identify as the main difference between conventional organizational change theory and tipping point leadership?

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Question 17

In the NYPD example, Bratton's Compstat meetings are an illustration of which motivational tactic?

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Question 18

What was the estimated processing time for a single petty crime before Bratton introduced 'bust buses', and what did it become afterward?

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Question 19

To overcome the political hurdle, a tipping point leader should identify 'angels' and 'devils'. Who are the 'angels'?

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Question 20

What was the main reason the New York City Transit Police were in denial about the dangerous state of the subways in the 1990s?

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Question 21

According to Chapter 7, what is the most effective way to sensitize superiors to an urgent need, like Bratton needing larger cars?

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Question 22

Before Bratton's arrival, the NYPD's narcotics unit comprised less than what percentage of the total human resources, despite narcotics being linked to a high percentage of crime?

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Question 23

For fishbowl management to work effectively, Chapter 7 states it must be based on three principles. Which of the following is NOT one of them?

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Question 24

What was the primary political threat to Bratton's new policing strategy, and how did he form a coalition to isolate them?

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Question 25

Executing a blue ocean strategy raises the execution bar compared to a red ocean strategy primarily because it:

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Question 26

The tactic of 'Riding the Electric Sewer' is designed to directly address which of the four hurdles?

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Question 27

In the NYPD 'horse trading' example, what did the Transit unit trade for much-needed office space?

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Question 28

According to Chapter 7, what is the most likely reaction of managers of poorly performing units when a CEO makes a case for change based on numbers?

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Question 29

What key insight did Bratton's police force gain from meeting with disgruntled residents in Boston's Police District 4?

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Question 30

In Chapter 7's comparison of tipping point leadership and conventional wisdom, what do the 'extremes' that leaders should focus on refer to?

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Question 31

What was the estimated impact on public confidence in the NYPD after Bratton's changes, as measured by Gallup polls?

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Question 32

Which of the following best describes the purpose of 'atomization' in motivating an organization?

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Question 33

The chapter argues that when trying to break the cognitive hurdle, leaders should make people experience 'negative stimuli'. What is the intended effect of this?

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Question 34

When Bratton focused resources on the subway 'hot spots,' what was the result on crime and the size of the police force?

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Question 35

What is the main danger a leader faces by not having a 'consigliere' on their top team?

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Question 36

Which of the four hurdles is primarily addressed by identifying and focusing on 'kingpins'?

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Question 37

The introduction of 'bust buses' at the NYPD is a clear example of redirecting resources from a what?

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Question 38

In the NYPD, Bratton made the performance of precinct commanders visible at the biweekly Compstat meetings. This is an example of what?

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Question 39

When framing the strategic challenge, Bratton broke down the goal of making New York safe into 'block by block, precinct by precinct, and borough by borough'. This tactic is known as:

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Question 40

To silence the 'devils' (the courts) who opposed his quality-of-life crime strategy, what was a key part of Bratton's approach?

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Question 41

What does Chapter 7 identify as the four key organizational hurdles to strategy execution?

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Question 42

What was the approximate percentage drop in murders in New York City in the two years following Bratton's implementation of his strategy?

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Question 43

The chapter argues that insisting on stretch goals and using numbers to make a case for change often creates what negative outcome in an organization?

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Question 44

The strategy of redirecting resources from 'cold spots' to 'hot spots' is designed to achieve what primary outcome?

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Question 45

In the context of the political hurdle, what is the recommended first step for a leader?

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Question 46

What key principle of fishbowl management did Bratton's team apply that made the intense performance reviews fair and effective?

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Question 47

What was the estimated time of Bratton's test run to compile detailed crime data, which he used to counter political opposition?

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Question 48

A leader who focuses on leveraging people, acts, and activities that exercise a disproportionate influence on performance is practicing what?

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Question 49

What is the primary risk of executing a blue ocean strategy that necessitates overcoming the four organizational hurdles?

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Question 50

Which of the following is NOT one of the three disproportionate influence factors for knocking over the political hurdle?

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