Managing Projects

According to a study mentioned in Chapter 14, what percentage of all technology investments were found by the Standish Group to be completed on time, on budget, and with all originally specified features?

What term is used to describe projects that far exceed their original schedule and budget projections and fail to perform as originally specified?

Which of the following is NOT one of the five major variables that project management must deal with?

In the Austin Energy case study, what was the total value of the contract with IBM to create and run the new centralized billing system?

What is the primary role of the information systems steering committee in a large corporation's project management structure?

A scoring model is used for selecting projects. What is often considered the most important outcome of using this model?

Which of the following is considered an intangible benefit of an information system?

What is the primary disadvantage of using traditional financial models like payback or ROI for evaluating information system investments?

Which of the following is NOT a primary dimension of project risk discussed in the chapter?

What is the term for a deliberate strategy to thwart the implementation of an information system or an innovation in an organization?

What is the primary function of a PERT chart in project management?

In the Westinghouse Electric case study, what was the primary reason management chose a "big bang" implementation approach over a phased approach?

What does the term 'sociotechnical design' refer to in the context of system implementation?

A global study of 1,471 IT projects found that one in six of the projects had an average cost overrun of what percentage?

What is the primary purpose of an 'organizational impact analysis'?

According to the Nu Skin case study, what was the primary reason the company decided to implement a new centralized HR system?

What is the purpose of an information systems plan?

Which capital budgeting model measures the time required to pay back the initial investment of a project?

Real options pricing models (ROPMs) are particularly useful for evaluating IT projects that have what characteristic?

What is the term for the interaction of people and machines in the work environment, which considers the design of jobs and health issues?

What is the primary cause of the 'user-designer communications gap'?

What type of project would be categorized as high-benefit and low-risk in a portfolio analysis?

A large-scale IT project for an information-intensive industry like finance should ideally have what kind of projects in its portfolio?

What is the primary characteristic of projects that are considered to have high 'project structure' risk?

What company's billing system failure, involving a $55 million contract with IBM, was used as an Interactive Session case study in Chapter 14?

Project portfolio management software is primarily designed to help organizations do what?

What is defined as 'a planned series of related activities for achieving a specific business objective'?

What was a key element of the change management strategy used by Westinghouse to mitigate the risks of its 'big bang' SAP implementation?

The user interface is the part of the system with which end users interact. A system with a poor user interface can lead to which consequence?

What is the primary role of a 'project management group' in the management structure for information systems?

In the Nu Skin case study, the project team's face-to-face meetings with regional end users were important for what reason?

Which of the following is NOT a category of information system costs listed in Table 14.3?

Which of the following would best describe a PERT chart?

The failure of the Austin Energy billing system project led to what specific financial consequence for the city?

Which of the following is NOT an external integration tool for managing project risk?

What does the term 'scope' refer to in project management?

In a Gantt chart, how are project tasks visually represented?

In the Westinghouse case, the SAP CRM implementation was intended to address which specific business goal?

Which of the following is an example of a tangible benefit of an information system?

What is the primary limitation of a Gantt chart compared to a PERT chart?

In the context of the Austin Energy billing system project, what was one of the key recommendations in IBM's five-step plan to fix the problems?

What is the primary reason large-scale systems projects have a high failure rate?

In the Westinghouse case study, the temporary help desk set up for the 'big bang' cutover handled how many inquiries during the first three weeks?

The failure of many business process reengineering (BPR) projects is often attributed to what?

What is the main role of Key Performance Indicators (KPIs) in selecting IT projects?

Which of the following is NOT listed in Table 14.4 as a typical concern for a designer in the user-designer communications gap?

What is the primary function of project management software like Microsoft Project 2010?

In the context of information systems, the term 'quality' primarily refers to what?

What was the key lesson from the Nu Skin project regarding the implementation of new technology?

According to the PERT chart in Figure 14.5, what must be completed before the 'Write HTML' task can begin?