Global E-business and Collaboration

According to Chapter 2, what is the most accurate definition of a business process?

Which type of information system is primarily used by operational managers to keep track of elementary activities and transactions of the organization, such as sales, receipts, and payroll?

In the opening case study on TELUS, what percentage of the company's 21 million dollar learning budget in 2010 was designated for informal and social learning?

What is the primary function of a Management Information System (MIS) as described in Chapter 2?

Decision-support systems (DSS) are primarily designed to support which type of decision-making?

Which type of system is specifically designed to support senior management by providing data in the form of graphs, charts, and dashboards delivered via portals?

What is the primary objective of implementing enterprise systems, also known as enterprise resource planning (ERP) systems?

Supply chain management (SCM) systems are primarily used by a firm to manage relationships with which group?

The primary goal of a Customer Relationship Management (CRM) system is to coordinate all business processes that deal with what?

According to Chapter 2, what is the definition of e-commerce?

What is the primary difference between e-business and e-commerce as described in the textbook?

In the context of Section 2.3, what is the primary focus of collaboration?

According to a McKinsey & Company report cited in Chapter 2, what percentage of the U.S. labor force is composed of jobs where interaction is the primary value-adding activity?

What is the primary goal of adopting a 'social business' strategy?

A global survey of business and information systems managers cited in Chapter 2 found that investments in collaboration technology produced organizational improvements that returned how many times the amount of the investment?

In the time/space collaboration matrix, which quadrant would represent tools that support face-to-face interactions, such as decision rooms and single display groupware?

What is the role of the Chief Information Officer (CIO) in a modern organization?

Which role within the information systems function is in charge of information systems security for the firm and responsible for enforcing the firm’s security policy?

What does the term IT governance encompass?

The order fulfillment process, which involves coordination between sales, accounting, and manufacturing departments, is a prime example of what type of business process?

In the Interactive Session on Schiphol International Hub, the airport's renewal project for its baggage control system aimed to increase capacity from 40 million to how many million bags?

What is the primary function of enterprise applications?

Which of the following is NOT one of the four major enterprise applications described in Chapter 2?

What is the primary characteristic of a 'command-and-control' firm culture regarding collaboration?

In the context of collaboration tools, what is a key feature of Google Drive?

What is the primary role of programmers in an information systems department?

In the case study about NTUC Income, the insurer's move to a new digital system was intended to solve problems with its legacy system that was based on what kind of computer?

What is the term for a system that serves senior management by addressing non-routine decisions requiring judgment, evaluation, and insight?

How do information systems improve business processes, as described in Chapter 2?

What is the function of the Chief Knowledge Officer (CKO)?

In the Interactive Session about P&G's Decision Cockpits, what is the purpose of the Business Sphere system?

What type of business processes are exemplified by assembling a product, checking for quality, and producing bills of materials?

What is the primary function of Knowledge Management Systems (KMS)?

Which of the following is listed as a reason for the growing importance of collaboration and teamwork in business?

What is a key difference between a team and an informal group, as defined in Chapter 2?

What is the primary function of a 'cyberlocker' like Dropbox or Google Drive?

High-end videoconferencing systems that feature an integrated audio and visual environment allowing a person to give the appearance of being present at a remote location are known as what?

What is the primary role of the Chief Privacy Officer (CPO)?

According to Chapter 2, functional systems that operate independently of each other are becoming a thing of the past for what primary reason?

What is a key benefit of a collaborative business culture, as opposed to a command-and-control culture?

What type of system would a company use to manage and integrate data from sales, marketing, and customer service to provide a comprehensive view of the customer?

In the Schiphol baggage handling case, what was the estimated annual value of the mishandled baggage problem for the industry?

Which of the following best describes an intranet?

What is the primary benefit of social business for productivity, according to Table 2.3?

According to the chapter, what is the most likely projected employment growth in IS/MIS jobs over the next five years compared to the average job growth?

Which enterprise application focuses on helping a firm manage its relationship with its suppliers to optimize planning, sourcing, manufacturing, and delivery?

What type of information system is designed to provide information to support non-routine management decision making?

What are enterprise social networking tools like Salesforce Chatter and Microsoft Yammer primarily used for?

In the TELUS opening case, what was the primary business driver for the company's shift towards social learning?

What is the primary role of a firm's Information Systems Steering Committee?