Managing Knowledge

What is the primary role of knowledge management in a business context, according to Chapter 11?

According to Chapter 11, what is the term for knowledge that resides in the minds of employees and has not been documented?

Which of the following is NOT one of the three major types of knowledge management systems described in the chapter?

What is the primary purpose of an Enterprise Content Management (ECM) system?

What is the primary function of a Knowledge Work System (KWS)?

Computer-aided design (CAD) systems are a major application of which type of knowledge management system?

Which intelligent technique captures the tacit knowledge of a human in a very specific and limited domain of expertise in the form of a set of rules?

In the Firewire Surfboards case study, what percentage of a board's completion was achieved by the computer-aided manufacturing process before being returned to the shaper?

What is the primary difference between case-based reasoning (CBR) and expert systems?

Which intelligent technique uses a rule-based technology to represent imprecision by creating rules with approximate or subjective values?

What are communities of practice (COPs)?

What is the primary objective of a learning management system (LMS)?

What percentage of an organization's business content is estimated to be semistructured or unstructured, according to experts cited in Chapter 11?

Which technology is described as a 'rule-based technology that can represent imprecision' and is used in devices like autofocus cameras and subway systems?

What type of knowledge work system would a financial analyst use to integrate a wide range of data from internal and external sources for analyzing trading situations?

The knowledge management value chain consists of five steps. Which of the following is NOT one of these steps?

What is the primary function of intelligent agents in the context of knowledge management?

In the Tata Consulting Services (TCS) case study, what was the name of the web-based electronic knowledge management (EKM) portal that made knowledge globally available?

What is the primary characteristic of a digital asset management system?

Genetic algorithms are an intelligent technique useful for what type of problem?

What is a 'taxonomy' in the context of enterprise content management?

What is the key difference between augmented reality (AR) and virtual reality (VR)?

What are 'folksonomies' as described in the chapter?

How many case studies for mainframe problems and solutions did TCS document in the mid-eighties, according to the case study?

What is the key limitation of expert systems?

Which of the following best describes the knowledge management value chain?

What intelligent technique finds patterns and relationships in large databases to predict future behavior?

According to the case study about Albassami International Group, how often is data from branches replicated to the central HQ server?

What is the main purpose of a knowledge network system?

What technology did Vertex Pharmaceuticals use in the opening case to determine the shape of a protein 'lock' to design a drug 'key'?

Which of the following is considered a key organizational investment required to obtain returns from knowledge management technology?

What is the primary goal of agent-based modeling, as exemplified by Procter & Gamble's supply chain analysis?

What are the three key roles of knowledge workers in an organization?

In the Tata Consulting Services case study, what was the estimated reduction in travel and telecommunications costs after adopting the 'Infinity' collaboration project?

Which technology is defined as 'the study of how computer programs can improve their performance without explicit programming'?

What is the primary drawback of using neural networks compared to expert systems?

In the Firewire Surfboards case, what technology did the company use to allow customers to manipulate board dimensions and see a 3-D model?

What is the primary characteristic of 'situational' knowledge?

How did Procter & Gamble (P&G) use agent-based modeling for its supply chain, according to the text?

Which technology is used to create interactive 3-D models on the Web and is platform-independent, requiring little bandwidth?

What type of system is Siri, the personal assistant on Apple's iOS, an example of?

What does the term 'organizational learning' refer to?

Hybrid AI systems are created to:

In the Albassami case study, what was the primary business benefit of linking vehicle maintenance data with the transportation service?

What is the primary search strategy used by an inference engine in 'forward chaining'?

In the drug discovery case, what was the primary challenge that made determining the shape of a protein 'lock' difficult?

Which of the following is NOT a requirement for knowledge work systems (KWS)?

What is the primary reason that knowledge is considered a 'firm asset'?

In the TCS case study, how many document transactions were exchanged by CoP members via Ultimatix between January and June 2003?

What is the primary purpose of 3-D printing in the context of knowledge work systems?