Managing and Performing

According to Mintzberg's observations of CEOs, what was the average duration for most of their activities?

Based on Kotter's study of general managers over a five-year period, what percentage of time did the average manager spend working alone?

Which of Mintzberg’s three core management roles arises directly from a manager's formal authority and involves basic interpersonal relationships?

When a company president provides free merchandise to a handicapped schoolchild upon request, which specific interpersonal role is being performed?

According to Mintzberg, which role most clearly demonstrates the influence of a manager and their ability to realize their potential power?

The managerial role in which managers establish and maintain contacts outside the vertical chain of command is known as what?

In Rosemary Stewart’s study of British managers, what percentage of their time did they spend with peers and other people outside of their units?

When a manager passes privileged information directly to subordinates who would otherwise not have access to it, they are acting in which informational role?

Which of the following describes the 'entrepreneur' decisional role for a manager?

When managers must involuntarily react to conditions such as a crisis they could not have anticipated, they are performing which decisional role?

The decisional role where managers make choices about who gets what, how much, when, and why regarding limited resources like funding, equipment, and labor is called the:

Which of the following is a key characteristic of a manager's job as described in the text?

What does classical management theory suggest is the maximum number of direct reports a manager can reasonably handle?

Which two managerial roles are identified as gaining importance in the modern business environment?

Which managerial skill involves the ability to use the tools, procedures, and techniques of a special area, such as an accountant having expertise in accounting principles?

The ability to work with people, understand employee motivation, and lead a group are all part of which type of managerial skill?

Which type of managerial skill represents a manager’s ability to organize and analyze information to improve organizational performance and see the organization as a whole?

According to the text, which level of management requires far more conceptual skill and less use of technical skills?

Which type of managerial skill remains important for success at all three levels of the management hierarchy (executive, middle, and first-line)?

Studies on the nature of managerial work indicate that managers spend what proportion of their time in verbal activity?

Which of the nine major types of managerial responsibilities involves managers continually overseeing the work of their subordinates?

The managerial responsibility of watching for changes in the business environment and monitoring business indicators is known as what?

How do the responsibilities of a manufacturing department manager differ from those of a marketing manager, according to the text?

In Mintzberg's study, what percentage of a chief executive's incoming mail dealt with acknowledgments and requests related to their status?

Which of Mintzberg's informational roles involves constantly scanning the environment for information, often in the form of gossip, hearsay, and speculation?

The text states that in the latter years of the twentieth century, a new phenomenon arose for managers. What was this phenomenon?

What are the three general levels of management distinguished in the text?

The level of management responsible for major departments and which may supervise other lower-level managers is called:

Which statement accurately describes the finding of Stewart's study regarding how managers she studied could work without interruption?

According to the text, a manager rotating through different departments such as marketing, manufacturing, and human resources as they move up the hierarchy is a way for them to:

What is the primary way managers gather information, identify problems, develop plans, and give orders, according to Eccles and Nohria?

A manager who must spend considerable amounts of time on budget allocations and labor agreements is primarily engaging in which decisional role?

What level of management is at the top of the hierarchy and responsible for the entire organization, especially its strategic direction?

In Mintzberg's study of CEOs, how many average daily verbal contacts did they have?

What has become the core management skill of the twenty-first century due to less time, more fragmentation, and more responsibilities in flatter organizations?

A manager for a marketing department would likely focus more on which of the following activities compared to a manager in manufacturing?

The text describes a manager's job as a 'messy and hectic stream of ongoing activity.' This description is meant to contrast with what traditional view of management?

What type of manager is at the bottom of the hierarchy and supervises rank-and-file employees?

A manager who uses their technical expertise to solve internal problems for organizational change and development is performing which of the nine managerial responsibilities?

According to the text, what is a key reason that knowing the different mix of management activities by functional area is important at a personal level?

When a manager is making a speech to lobby for an organizational cause, which of Mintzberg's informational roles are they performing?

What is the primary characteristic of conversations managers have with others, according to Kotter's study?

First-line managers generally require more of which skill and fewer of which other skill compared to executives?

Mintzberg's roles of figurehead, leader, and liaison all fall under which core management category?

What are the two most salient perceptions of a manager that cause variations in their work, according to the text?

In the study by Sproull, managers engaged in 58 different activities during the course of a day with what average duration?

Mintzberg’s informational roles of monitor, disseminator, and spokesperson are related to what primary function?

According to the text, which of the following is NOT one of the nine major types of managerial responsibilities listed?

What is the key insight offered by knowing that the mix of conceptual, human, and technical skills changes over a manager's career?

In the text, the world in which most managers work is described as a 'messy and hectic stream of ongoing activity.' Who is credited with the study that led to this conclusion?