Managerial Communication

In the basic communication model, what is the term for the process by which the sender translates their ideas into a systematic set of symbols, such as written or spoken language?

Which of the following describes the process by which the recipient of a message interprets it and attaches meaning?

What type of feedback occurs when the receiver provides nonevaluative information to the communicator, such as reporting the level of inventory at the end of the month?

Which of Mintzberg's three core management roles arises directly from a manager's formal authority and involves basic interpersonal relationships, such as being a figurehead or leader?

In Mintzberg's study of chief executives, what percentage of their contact time was spent on ceremonial duties as part of their figurehead role?

Which managerial role involves managers passing privileged information directly to subordinates who might otherwise not have access to it?

Which of Mintzberg's decisional roles is characterized by managers involuntarily reacting to conditions and crises that are often unanticipated?

What term describes the attentiveness of parties in a conversation, which consists of the interrelated dimensions of responsiveness, perceptiveness, and attentiveness?

According to Rosemary Stewart's 1967 study, what percentage of their time did 160 British middle and top managers spend with superiors?

According to the text, which of the following is NOT one of the three basic types of feedback that occur in communication?

What is the primary characteristic of written communication, such as e-mail or reports, that managers might prefer for important messages like policy changes?

What concept did Peter Drucker define as 'the art which draws men’s hearts to the love of true knowledge,' emphasizing its importance for managers?

According to Eccles and Nohria, what is the 'essence of what management is all about'?

According to Deirdre Borden, what percentage of their time do managers across industries typically spend in verbal interaction?

What is the central argument regarding information in the section 'Information Is Socially Constructed'?

According to Werner's thesis, what percentage of their communication time do North American adults spend either talking or listening to others?

Which company is cited as an example of a 'spoken' organization, contrasting with Procter & Gamble's writing-focused culture?

What is described as managers' greatest challenge in communication, according to the text?

What type of communication is described as the transformation of information without speaking or writing, using examples like traffic lights, sirens, and office size?

The liaison role, as defined by Mintzberg, involves managers establishing and maintaining contacts with which group?

What is the primary purpose of the 'figurehead' role in management?

In the case study about The Walt Disney Company and H-1B visas, what was the initial payment offered to laid-off IT workers as a 'stay bonus' for training their replacements?

According to the text, communication is a process of invention where managers literally do what?

Which major communication channel is described as increasing due to e-mail and texting, though talking remains the predominant method for managers?

What is the primary reason that most managers are unable to escape the periodic requirement to engage in public speaking to larger audiences?

What is the main reason provided for why writing is considered a 'career sifter' for managers?

What does the text advise managers to do with their written documents, given that documents 'take on lives of their own'?

Which of Mintzberg's managerial roles would most likely involve lobbying for an organizational cause or suggesting a product modification to a supplier?

Which of the following is NOT listed as one of the three basic types of feedback in communication?

The decisional role of 'resource allocator' involves a manager making decisions about all of the following EXCEPT:

What is the primary function of the 'leader' role as described by Mintzberg?

The 'Managerial Leadership' box on information overload suggests organizing your email inbox into folders. Which folder is recommended for items that need a response before the end of the week?

When a manager says, 'The numbers speak for themselves,' what concept from the chapter does this action contradict?

According to the text, what is the most prevalent type of communication?

Which company requires brand managers to circulate ideas in a standard one-to-three-page memo before they can be raised in a team meeting?

According to Mintzberg's study, what percentage of incoming mail for chief executives was related to acknowledgments and their status?

The text asserts that 'context always drives meaning.' What does this imply for a manager's communication?

In Mintzberg's framework, which role involves a manager acting as an information resource center by gathering, collating, and analyzing information?

What is the primary risk associated with the 'spokesperson' role when managers deal with the news media?

Which of the following is NOT a type of communication discussed in Section 16.2?

According to the communication model, what is the term for a verbal response, a nod of the head, or a request for more information from the receiver?

What is the primary reason managers are encouraged to read publications like the Wall Street Journal, the New York Times, and The Economist?

What did Larkin and Larkin observe about managers' self-perception of their communication skills after ten years of management consulting?

Which of the following is NOT a purpose of interpersonal communication listed in the chapter?

In the communication model, where can noise occur?

Which decisional role focuses on managers spending considerable amounts of time on activities like negotiating budget allocations or labor agreements?

What is the primary way that managers' influence is most clearly seen, according to Mintzberg?

In the communication model, what is the 'communicator'?

How does the chapter describe the daily communication habits of managers, such as those at Carrier Corporation?

The chapter argues that 'a messenger always accompanies a message.' What is the main implication of this statement for managers?