Managing Human Resources and Labor Relations

What is the process of hiring, developing, motivating, and evaluating employees to achieve organizational goals defined as?

What is a study of the tasks required to do a job well, which is then used to specify the essential skills, knowledge, and abilities required for that job?

What are the two primary sources of job applicants for a firm?

What is the process of determining which people in the applicant pool possess the qualifications necessary to be successful on the job?

What type of on-the-job training involves a senior manager providing job- and career-related information to a mentee?

What is a comparison of actual performance with expected performance to determine an employee’s contributions to the organization?

Which of the following is an example of indirect pay?

What is the process of negotiating a labor agreement that provides for compensation and working arrangements mutually acceptable to the union and to management?

According to the text, what was the approximate percentage of union membership among workers in 2017?

Under which type of union security arrangement are workers not required to join the union or pay any union dues or fees, which is legal in right-to-work states?

What is a formal complaint by an employee or the union that management has violated some part of the contract?

Which federal law sets the minimum wage, restricts child labor, and establishes overtime pay rules?

The Family and Medical Leave Act of 1993 requires employers to provide how much unpaid leave to eligible workers?

Which federal agency was created by the 1964 Civil Rights Act and is responsible for processing discrimination complaints?

What is the term for presenting an accurate and positive image of the firm to those being recruited, which includes providing a realistic job preview?

What is the minimum percentage of employees that must sign authorization cards before a union can ask the National Labor Relations Board (NLRB) for a certification election?

Which of the following is an employer tactic used to pressure a union for a contract settlement, where the employer refuses to let employees enter the plant to work?

The Age Discrimination Act of 1967 prohibits employment discrimination against individuals over what age?

What is the term for a set of unique features of a company and its product or service that are perceived by the target market as superior to those of the competition?

In the context of the employee selection process, what is the 'successive hurdles' approach?

According to the text, the Service Employees International Union (SEIU) grew from 1.1 million members to how many members in a decade?

Which law obligates a union to bargain in good faith and prohibits union unfair labor practices?

The final step in a typical grievance procedure, if the issue cannot be resolved by top management and the local union president, is what?

What is the term for a temporary or contingent worker?

What does a job specification document outline?

Which of the following is NOT listed as a main function of a local union?

The Family and Medical Leave Act of 1993 applies to employers with a minimum of how many employees?

In a 2015 study, what percentage of the U.S. population was considered to have a disability according to the U.S. Census Bureau?

What type of training method involves a scaled-down version of a manufacturing process or a mock cockpit of a jet airplane?

According to a 2016 statistic, what percentage of the U.S. workforce was employed by small businesses?

What is the term for a clause in a labor agreement that gives the employer all rights to manage the business except as specified in the contract?

In the 2015 United Auto Workers contract, what were the negotiated pay hikes for the first and third years?

What is an elected union official who represents union members to management when workers have complaints called?

Which of the sequenced activities in the HR management process comes immediately after Employee Recruitment?

What is the primary difference between direct pay and indirect pay?

What is the term for a federation of unions that includes the Teamsters and Service Employees International Union, formed in 2005?

What legal protection does the Pregnancy Discrimination Act of 1978 provide?

According to the text, what percentage of the United States Postal Service (USPS) workforce in 2017 was composed of minorities?

In the context of resolving disputes, what is the role of an arbitrator?

What does a 'realistic job preview' provide to job candidates?

Which of the following benefits is NOT a form of indirect pay required by law?

Which law gives workers the right to unionize and prohibits employer unfair labor practices?

What is the primary characteristic of an 'agency shop' union security arrangement?

The text states that in 2016, women who worked full time earned what percentage of what their male counterparts made?

Which of these is NOT one of the sequenced activities in the human resource management process?

Which federal agency would handle a case involving a violation of the Vietnam Veterans’ Readjustment Act of 1974?

What is the primary focus of the Occupational Safety and Health Act (OSH Act) of 1970?

What is defined as the reassignment of workers to several different jobs over time so that they can learn the basics of each job?

In the context of labor relations, a selective strike strategy involves what action?

Which of the following describes the first step in the employee selection process?