What is business process reengineering?

Correct answer: Redesigning business processes, usually by combining steps, so that small multifunction teams do the jobs.

Explanation

Business process reengineering is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in performance, often by leveraging technology and organizing work around teams rather than sequential tasks.

Other questions

Question 1

According to the textbook, what is the primary definition of talent management?

Question 2

What is the primary output or product of a job analysis?

Question 3

According to the chapter, how many steps are involved in conducting a job analysis?

Question 4

Which of the following best describes job enrichment as defined by psychologist Frederick Herzberg?

Question 5

Which job analysis method uses a questionnaire with 194 items to collect quantifiable data on five basic activities such as 'having decision-making/communication/social responsibilities'?

Question 6

What does the text identify as the 'most important product of job analysis'?

Question 7

Under the Americans with Disabilities Act (ADA), what are considered the 'basic job duties that an employee must be able to perform, with or without reasonable accommodation'?

Question 8

When writing job specifications for untrained personnel, what must an employer specify?

Question 9

What is the primary assumption behind using competency models or job profiles instead of traditional job descriptions?

Question 10

A job requirements matrix, as described in the chapter, lists information in how many columns?

Question 11

Which of the following is NOT listed as a type of information normally collected through job analysis?

Question 12

What is the primary purpose of a process chart in the context of job analysis?

Question 14

Why is direct observation not a suitable job analysis method for a job like a design engineer?

Question 15

What is the primary advantage of using a questionnaire for job analysis over conducting individual interviews?

Question 16

Which of the following is a key guideline for conducting effective job analysis interviews?

Question 17

The Standard Occupational Classification (SOC) classifies all workers into how many major groups of jobs?

Question 18

According to the job description for a Telesales Representative in Figure 5, what is the EXEMPT/NONEXEMPT STATUS?

Question 19

What is a major risk of including a general statement like 'performs other assignments as required' in a job description?

Question 20

What is the primary difference between a job description and a job specification?