Design of Goods and Services

What is the primary objective of the product decision in operations management?

Which phase of the product life cycle is characterized by the need for 'fine-tuning' the product and its production techniques, often involving unusual expenditures for research and process modification?

What is the purpose of a product-by-value analysis?

A graphic technique for defining the relationship between customer desires and the product or service is known as what?

Which organizational approach to product development involves teams charged with moving a product from market requirements to product success, often including representatives from marketing, manufacturing, and purchasing?

What is the primary benefit of a modular design approach in product development?

A document that lists the hierarchy of components, their descriptions, and the quantity of each required to make one unit of a product is known as a:

What is the concept of 'time-based competition' in product development?

In Process-Chain-Network (PCN) analysis for service design, which region includes process steps where a provider is acting on a customer's resources without direct interaction, such as making a sandwich to order in the kitchen?

What does a 'make-or-buy' decision distinguish between?

The use of computers to interactively design products and prepare engineering documentation, often using three-dimensional drawing, is known as what?

What is a 'robust design'?

Which of the following documents shows an exploded view of a product, often in an isometric drawing, to illustrate how components are put together?

What is meant by the 'moment of truth' in service design?

Silicon, Inc. is evaluating a project to produce a new microprocessor. Purchasing a CAD system costs $500,000. With favorable market acceptance (40 percent probability), the net revenue is $1,000,000. With unfavorable acceptance (60 percent probability), there is a net loss of $20,000. What is the Expected Monetary Value (EMV) of purchasing the CAD system?

Which external development strategy involves cooperative agreements that allow firms to remain independent but use complementing strengths to pursue shared strategies?

A correction or modification to an engineering drawing or a bill of material is formally documented through which of the following?

Which of the following is NOT listed as a benefit of manufacturability and value engineering?

In the context of service design, which technique involves designing a service so that customization is delayed as late in the process as possible?

What is the system by which a product's planned and changing configurations are accurately identified and for which control and accountability of change are maintained?

In the solved problem for King Electronics, Design Option B has an 80 percent probability of yielding a net payoff of $750,000 and a 20 percent probability of yielding $0. What is the Expected Monetary Value (EMV) for Design B?

The four phases of the product life cycle are:

What does QFD stand for in the context of product development?

A standard that provides a format allowing the electronic transmission of three-dimensional data for global collaboration is known as:

What is the primary difference between value engineering and value analysis?

In the product development continuum, which of the following is considered an internal development strategy?

What is the primary function of Group Technology?

Which production document lists the operations necessary to produce a component, often including specific methods and labor standards?

In the context of the product development system, what happens immediately after the 'Concept: Ideas from many sources' stage?

One of the seven steps to build a house of quality is to 'Relate customer wants to product hows.' What does this involve?

What is concurrent engineering?

An extension of CAD that builds prototypes and small lots by laying down successive thin layers of material is known as:

Which of the following is an example of the 'Independent Processing' region in a PCN diagram for a sandwich shop?

In the Silicon, Inc. decision tree problem, the company has the option to hire and train engineers. What is the net payoff for this option if market acceptance is favorable, given a revenue of $2,500,000, manufacturing costs of $1,250,000, and a hiring cost of $375,000?

The move of a product from the development phase to the production phase is known as:

What is the strategic focus during the Growth Phase of the product life cycle?

The sequence of houses in Quality Function Deployment (QFD) is designed to:

The software that allows designers to look at the effect of design on the manufacturing and assembly process is known as:

What type of document would a telemarketing service use to communicate the product design to its employees?

In the Silicon, Inc. example, if the company chooses to do nothing, what is the Expected Monetary Value (EMV)?

According to the text, which of the following is NOT a strategy to increase service efficiency?

What does a 'joint venture' typically involve?

Which of the following documents defines a product like cheese or other agricultural goods?

What is the primary characteristic of the traditional U.S. approach to organizing for product development?

In the solved problem for King Electronics, Design Option A costs $1,000,000 and has a 90 percent chance of yielding a payoff of $500,000 and a 10 percent chance of yielding $1,250,000. What is the EMV for Design A?

What is a key reason that companies like Regal Marine, a boat manufacturer, use Computer-Aided Design (CAD)?

According to the product life cycle model, when is a firm most likely to experience negative cash flow?

An umbrella of software programs that attempts to bring together many phases of product design and manufacture, including CAD/CAM, DFMA, and routing, is known as:

In the Silicon, Inc. decision tree, if the probabilities of favorable and unfavorable market acceptance were both 50 percent, what would be the EMV for purchasing the CAD system?

Which of the following BEST describes the relationship between the sequence of houses in Quality Function Deployment (QFD)?