Operations and Productivity

What is the primary definition of Operations Management (OM) as a set of activities?

According to the text, which are the three functions that all organizations perform to create goods and services?

What is the definition of a supply chain?

A company has sales of 100,000 dollars, cost of goods of 80,000 dollars, and finance costs of 6,000 dollars. Taxes are 25 percent. If the marketing department increases sales by 50 percent, what will be the new contribution to fixed cost and profit?

Which of the 10 strategic OM decisions defines what is required of operations in terms of cost, quality, sustainability, and human resources?

Who is known as the father of scientific management and contributed to personnel selection, planning, and ergonomics?

What is the key distinction between goods and services, according to Table 1.3?

What is the formula for single-factor productivity?

Collins Title Insurance has a staff of four, each working 8 hours per day, and they process 8 titles each day. What is their labor productivity in titles per labor-hour?

A company processes 8 titles per day. The labor cost is 640 dollars per day and overhead expenses are 400 dollars per day. What is the multifactor productivity in titles per dollar?

What are the three critical productivity variables that managers can act upon to improve productivity?

According to the text, which productivity variable is responsible for the largest portion of the annual increase in productivity, accounting for over half?

What is a 'knowledge society'?

Which of the following is identified as a reason why productivity in the service sector is difficult to improve?

Among the current challenges in operations management, which one involves designing products and processes that are ecologically sustainable?

Who are defined as 'stakeholders' in the context of business ethics and social responsibility?

In the historical development of operations management, which era is associated with the moving assembly line, statistical sampling, and linear programming?

What is the primary reason to study OM, related to its financial impact on an organization?

In the service sector, which industry is NOT listed in Table 1.4?

What does the text say about the percentage of jobs in operations management?

According to the Frito-Lay case study, why are its facilities located regionally?

If a lumber company produces 240 crates per 100 logs, and each log requires 3 labor-hours to process, what is the labor productivity in crates per labor-hour?

Which of the following is NOT one of Taylor's beliefs about management's responsibilities?

What is one of the key measurement problems associated with productivity?

In the Hard Rock Cafe case study, what percentage of revenue comes from merchandise sales?

What does the text identify as the largest economic sector in postindustrial societies?

A lumber company increases its production from 240 crates to 260 crates per 100 logs by hiring a new buyer. The labor-hours increase from 300 to 308 per day. What is the percentage increase in labor productivity?

Which current challenge in OM is described as the management model sweeping the world, where the customer is satisfied, employees are respected, and waste does not exist?

In the context of the 10 strategic OM decisions, which decision involves determining how to recruit, motivate, and retain personnel?

What is the primary difference between production and productivity?

Which professional organization listed in the chapter provides certifications for operations and supply chain management professionals and is found at apics.org?

Lori Cook produces 100 care packages working 5 hours per day. If she redesigns the package and can now produce 133 packages in the same time, what is the percentage increase in her productivity?

What is a key feature of services that makes reselling unusual, as noted in Table 1.3?

In the Taco Bell case study, what operational change allowed the company to increase the span of management from one supervisor for 5 restaurants to one for 30 or more?

What is the primary way a country improves its standard of living?

An auto repair shop cleaned 65 rugs in a month. The labor cost was 520 hours at 13 dollars per hour, solvent cost was 100 gallons at 5 dollars per gallon, and machine rental was 20 days at 50 dollars per day. What is the multifactor productivity in rugs per dollar?

The text states that the average wage of all service workers is about what percentage of the average of all private industries?

Who provided the foundations for statistical sampling in quality control by combining his knowledge of statistics with the need for quality control?

What is the term for a global network of organizations and activities that supply a firm with goods and services, where competition in the 21st century is said to exist?

A bicycle tire producer makes 1,000 tires per day. Labor input is 400 hours at 12.50 dollars per hour, raw material is 20,000 pounds at 1 dollar per pound, energy is 5,000 dollars, and capital cost is 10,000 dollars. What is the multifactor productivity in tires per dollar?

Which of the 10 strategic OM decisions requires judgments regarding nearness to customers, suppliers, and talent while considering costs, infrastructure, and government?

What is the central idea behind the ethical dilemma presented about the car battery industry?

In the evolution of OM, what is a defining characteristic of the Globalization Era (2005-2020)?

A bakery produces 1,500 dozen products. Last year, it used 350 labor hours, a capital investment of 15,000 dollars, and 3,000 BTU of energy. This year, it used 325 labor hours, an 18,000 dollar investment, and 2,750 BTU of energy. If labor costs 8 dollars/hour, capital is 0.83 percent per month of investment, and energy is 0.60 dollars/BTU, what was last year's multifactor productivity?

In the Fisher Technologies example (Table 1.1), which strategic option provides the largest percentage increase in contribution?

What is production?

According to the U.S. Bureau of Labor Statistics data in Figure 1.5, in what period did manufacturing employment as a percentage of the workforce peak?

Which of the following job titles is NOT listed as an example of a role in Operations Management?

What does the text suggest is one of the key variables for improved labor productivity related to infrastructure?

From Solved Problem 1.2, a company's current system produces 240 crates with a total input cost of 4,500 dollars. With a new system, it produces 260 crates with a total input cost of 4,580 dollars. What is the percentage change in multifactor productivity?