Question 6 of 50

What is the term for the system of accomplishing and connecting activities that occur within a work organization, which helps people know what work they should do?

Which of the following is described as an officially defined set of relationships, responsibilities, and connections, often depicted in a traditional organizational chart?

According to Max Weber's bureaucratic model, which element refers to the degree to which people are organized into subunits based on their expertise, such as finance or manufacturing?

What type of organizational structure is characterized by a high degree of standardization, a vertical or 'tall' hierarchy, and strong routines?

What is a significant challenge for an employee working within a matrix structure?

What type of organizational change involves small refinements in current practices or routines that build upon existing aspects of the organization?

Which level of change centers on the relationships between people and usually focuses on helping people to work more effectively together, with team development being a common form?

What is the primary assumption behind a deficit-based approach to change?

Which of the following describes the first of the three phases in Kurt Lewin's change model?

What is the first step in John Kotter's eight-step model for planned change?

The Appreciative Inquiry (AI) model is specifically designed as which type of approach to change?

In the Appreciative Inquiry 5-D model, which phase focuses on exploring ideal, existing examples of the desired future, often by asking questions like 'who are we when we are at our best?'

The Complex Adaptive Systems (CAS) approach to change emphasizes which of the following?

Which term describes the process of setting up organizational structures to address an organization's needs and account for the complexity of its business objectives?

A manager in an organic structure is likely to have a broad span of control. What is the intended effect of this?

In the context of the organizational life cycle, when does it typically become appropriate to introduce mechanistic structures to support standardization and formalization?

An organization that is implementing LEAN or Six Sigma to find small refinements and efficiencies in its processes is engaging in what scope of change?

According to the text, which type of organizational change is considered among the most difficult to create?

A change process that relies on mechanistic assumptions and in which a small group of leaders designs and directs the change for the rest of the organization is known as what?

What is the primary mechanism for creating new narratives and change within the Appreciative Inquiry (AI) model?

What is the last of the eight steps in Kotter's change model?

Which type of formal organizational structure is designed to deliver a range of products within a specific territory or region?

An OD consultant who is an employee of an organization and focuses on creating change from within is known as what?

In the Complex Adaptive Systems (CAS) view of change, what is one way a leader can alter self-organizing structures?

What is the term for the invisible network of interpersonal relationships that shapes how people actually connect and carry out their activities in an organization?

Max Weber's bureaucratic model includes five key elements. Which of the following is NOT one of those five elements?

An organization with a horizontal structure, where many individuals across the system are empowered to make decisions, is also known as a:

What is the process of organizing employees into groups that focus on specific functions in the organization, which matures as a business grows?

In the context of the organizational life cycle, the transition to which phase occurs when an organization expands to the point that its operations are far-flung and need to operate somewhat autonomously?

A leadership development program is an example of what level of change?

What is the term for an unintentional change that is usually the result of informal organizing?

A manager who assumes that employees will be more invested in change if they play some role in the process of designing it is using which approach?

In Lewin's Change Model, what is the purpose of the 'refreeze' phase?

What is the common metaphor used in Kotter's first step (establish a sense of urgency) to make it clear that the organization cannot survive if it continues its current path?

The Appreciative Inquiry model's 'Dream' phase is focused on what activity?

What type of change is defined as a significant shift in an organizational system that may cause major disruption to its underlying aspects, processes, or structures?

A manager who assumes that people are inclined to resist change and must be managed or controlled to accept it is operating with which mindset?

According to the Complex Adaptive Systems (CAS) approach, what are the building blocks of all informal organizational activities?

What is a common weakness of a bureaucratic structure where people become so focused on their own part of the organization that they fail to communicate effectively with other parts?

What is the term for a change that helps align an organization’s operations with its strategic mission and objectives?

In the sustained success or maturity phase of the organizational life cycle, what kind of tension often emerges?

How many steps are in John Kotter's model of planned change?

What is the primary difference between a top-down and a bottom-up approach to change?

In Open Space Technology, a technique based on the Complex Adaptive Systems model, how do participants choose which discussion groups to join?

Which type of organizational change refers to shifts in the overall formal relationships within an organization, such as reorganizing departments?

The belief that an organization is like a living organism, constantly developing and adapting to its environment, is the central assumption of which change model?

What is the key insight about the organizational life cycle?

In Kotter's model, what is the purpose of creating 'small wins'?

When leaders use an abundance-based approach to change, what do they assume about employees?